Virgin Money registration problems

billdrick

Hi, anyone having problems with the Virgin Money website? I'm trying to register for online banking but when I put my card details in I'm just told "the server is temporarily unavailable, please try again later"

I've been trying for a few days, they seemed uninterested in the website problems over the phone, almost insisting instead that I take out card insurance with them. An email to their base here in Norwich has not yet produced a reply.

Having a credit card is of no use to me unless I can check up on things online, so if I get nowhere with this I may forget this card and try somewhere else!

twist-and-shout

Try going through www.mbna.co.uk and click register through that website. It's the same company so all your account details will be registered fine.

ppc1

I've been trying for a few days, they seemed uninterested in the website problems over the phone, almost insisting instead that I take out card insurance with them. An email to their base here in Norwich has not yet produced a reply.


As previous discussed The virgin Credit card is run by MBNA/Bank of America in Chester, UK. They are not based in Norwich.

If you are having trouble getting online you can call 24 hours a day, 7 days a week on 0800 062 062 or you can send a secure message through the website.

You can also try logging on the generic website www.bankcardservices.co.uk

billdrick

Thanks for your replies and help. I had tried the MBNA site before I posted here and I've tried again just now but with the same results. As my first post said, they weren't interested in the website when I called, perhaps they don't see it as a priority, maybe most of their customers don't bother with the web? Don't know.

Will leave it til next week, see what happens, if nothing then I'll go elsewhere for a credit card.