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Norman antivirus

Hi.......When i bought this pc it had Norman antivirus already installed on it. This wasn't noticed until I had to re-install my panda virus protection & it wasn't compatiable with Norman on my pc. I contacted Panda & they were able to tell me how to get rid of Norman (I did) and then install Panda (no probs). This week on the advice of Panda i was told to update it. Again i hit the same prob saying Norman was installed & so can't install new protection software. I've checked all pc & even used the softeware from Norman website to delete Norman, this came back to what i already knew Norman isn't on pc. Yet again I keep trying to install new protection & get same message " incompatibale software found on pc". I contacted Panda by e-mail yesterday & explained my prob but they've still not got back to me. I worried as I've got a full trial version of AVG only for another fortnight. Can anyone think I anything esle i can do.
Thanx in advance
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