Seethelight Slow broadband, Faulty Telephone Lines, Poor Customer Service

qwerty2011

I have been with Seethelight for about 12 months now and they are shocking!

Poor broadband speeds
Faulty telephone lines
Poor Customer Service
Poor Billing

I have had to deal with seethelight bad customer service on so many occasions that I can't remember all the conversations.

The broadband speeds are below what they advertise and when you speak to them they do nothing. I live in a new build and over 15 other residents have had the same issues.

The seethelight phone lines were not working last year for about 4 months and they did not tell people!

You speak to the terrible seethelight customer service team and they are rude, untrained, unprofessional.

Ofcom should get involved and sort them out!

The seethelight bills are confusing and incorrect, I have been billed 4 times incorrectly and over charged!

Appalling Seethelight is owned by The Inexus Group

If you have a bad experince please post it here and get in touch with the people that own them! The Inexus Group

BargainGalore

If is so bad I assume you are leaving them

Heinz

The lines were not working for 4 months and the company did not tell the residents?

Surely the residents would have told them within hours?

qwerty2011

The lines intermittently did not make / receive calls. They said to us that there was a problem and it was resolved finally in Nov 2010. Also they only told people that called them. A lot of people don't use the land lines. They just use the broadband.

In answer to reply 2, we can't leave them. Its a new build and we can only have this one provider!!

Heinz

qwerty2011 wrote: »

In answer to reply 2, we can't leave them. Its a new build and we can only have this one provider!!

You are incorrect there. BT must provide lines wherever requested so you have at least one alternative.

duchy

Try Sky and BT -if you've used them for 12 months you're out of contract anyway.

BTW can't speak for BT but at Sky if the BB isn't working part of the troubleshoot is to investigate for line issues as routine and book the fault in for an engineer visit if appropriate

Ring one of the two and tell them you want to move to them -they'll both offer you service (don't need to have the TV to have a Sky phone line and BB)

Inactive

It says this on their site;

Brace yourself for super-fast residential broadband!

seethelight offer you super-fast broadband and digital voice services. We use a fibre-to-the-home network, which makes ADSL and cable services look like something from the steam age

Perhaps you should contact the ASA if they don't live up this statement.

iniltous

Heinz wrote: »

You are incorrect there. BT must provide lines wherever requested so you have at least one alternative.

BT can be locked out of new sites, if the developer wants, they can have an exclusive arrangement with a Telco, so people who buy these propertys can only have that Telco, things can change after the footpath/roads are adopted by the local council, the utilitys then have the right to install their own kit...however in retrospective installations like this, quite often that would mean telegraph poles and overhead wires

qwerty2011

So I am stuck with them?!?! Grrrrr

HellsGranny

Fraid so. My daughter and son in law are served by this cowboy outfit and the builders have an exclusive deal with them for a set time.

It's a pain in the butt that builders can make these deals excluding other companies.

billsavings

https://forums.moneysavingexpert.com/discussion/2569937