Praise for a customer!

Unintentional

So a customer came in today returning a kettle which had broken, she claimed she had purchased the extended warranty but had misplaced the reciept, but this customer was different from the usual, when I told her It would be difficult to do much without the reciept, instead of throwing a childish fit on customer services, she was understanding of the situation and accepted responsibility that she should of took better care of the reciept, I told her I could try a few things but it could take a fair amount of time, she was fine with this and waited patiently whilst I spoke to my manager and made a few phone calls.

20 minutes later, she left the store with a brand new kettle with the extended warranty still intact. Not once did she raise her voice at me or critisise the waiting time and she thanked me for my help and left a happy person.

Now I'm thinking, Why can't more people be like that? If it were a different person they would of probably raised their voice, try to recite their rights which they have no clue about and then proceed to say that the company was out to screw them over because they didn't keep an important document and they didn't expect it to go wrong.

So a lesson to you all you who go in all guns blazing, If you treat staff with respect, they'll try their hardest to try and help you, if you co-operate with staff whilst they try to resolve the situation, you might get somewhere. If you accuse me of being unhelpful and raise your voice because of something which is your fault the less likely I am to try to help you. That lady was a pleasure to serve today and it's people like her who I enjoy helping and serving for 8 hours a day. She treated me with respect and was thankful that She got what she wanted instead of most people who probably would of stormed out of the shop like a child denied some sweets.

If only more customers could act like her...

pimento

I always try to be like this customer.

Azari

pimento wrote: »

I always try to be like this customer.

Same here.

And funnily enough, I also find people often go out of their way to be helpful.

ariba10

I would say the same, but not all shop workers are as obliging as you.

PhylPho

Unintentional wrote: »

. . .If only more customers could act like her...

Lovely story. Though I do think a lot of customers are like her, but get shafted by commercial operations that clearly aren't as well-run as the one you work for. On which note:

I had to go back to Argos once with a faulty product. Actually, it wasn't so much "once" as the second time. The product in question was a set of Salter weighing scales, all-singin' all-dancin' thingummies that read your weight / body mass / etc etc. When they work, they're brilliant. When they don't. . .

On this second visit to Argos, a woman was ahead of me at customer services and really, really ranting on about a toaster. I've no idea what the rights and wrongs of it were but she had no receipt, and the CS lady seemed fairly certain that the product brought back to Argos wasn't the product that had been sold.

Anyway. I waited it out, sat on one of those chairs they have for those waiting to collect stuff, and finally, finally, the woman stormed out threatening everything from BBC Watchdog to the restoration of capital punishment. I then took my faulty weighing scales to the CS lady and said this was the third set to go wrong and honestly, I wasn't blaming Argos, but was it possible to help out?

Argos CS took the scales from me (I'd re-boxed 'em), apologised for any inconvenience caused, and offered a refund or a replacement from stock. I took the replacement. (Which, a year on, has worked reliably ever since: I'm now down from 202 lbs to 17 lbs according to them, so the diet's obviously working.)

Seriously though. Argos CS was brilliant, whereas the idiot woman in front of me was a complete pain in the bum. Perhaps I was lucky, a reasonable customer matching up with an amiable customer service, but it did show that aggressive behaviour really doesn't get anyone anywhere.

mumto2loves

if i'm returning something to somewhere and the person in front of me is being a total plonker, i'm quite pleased (in a secretly evil kind of way) because that means after they have left i can smile tut and roll my eyes with with sa and hopefully get them 'on my side' when dealing with my problem:D

100% agree though, when i'm at work if someone comes in shouting YOU did this and YOU did that, when ive never spoken to or seen the person in my life, i do tend to only do what i have to do. If someone comes in and talks calmly and is nice i will do whatever i can for them (and have a a few boxes of chocolates sent in to prove it:T)

Azari

PhylPho wrote: »

(Which, a year on, has worked reliably ever since: I'm now down from 202 lbs to 17 lbs :eek: :eek: :eek: according to them, so the diet's obviously working.)

And you're still alive?

(Yes, I know it was a typo but I couldn't resist.)

Well done, BTW!

balmk

As my dear Grammy says:

"You catch more flies with honey than you do with vinegar"

PZH

balmk wrote: »

As my dear Grammy says:

"You catch more flies with honey than you do with vinegar"

"You can catch even more flies with manure; what's your point?" - Sheldon from Big Bang Theory. :rotfl::rotfl:

PS: I agree with your Grammy :A

PZH

Unintentional wrote: »

..If you treat staff with respect, they'll try their hardest to try and help you, if you co-operate with staff whilst they try to resolve the situation, you might get somewhere.

Totally agree and always say please and thank you.

HOWEVER, there are STAFF out there that are even worse than the baddest customer and simply refuse to budge even when the know point blank they are wrong. Even so, I never try to get annoyed and shout at them.

suited-aces

phoodless wrote: »

"You can catch even more flies with manure; what's your point?" - Sheldon from Big Bang Theory. :rotfl::rotfl:

PS: I agree with your Grammy :A

Bazinga!