Talk Talk Problems

Paulpuds

Ok, ive had broadband with Talk Talk now for about 3 months, during this time I have I have not been able to get a wireless connection as they modems are pants. I have rung up and they sent me exactly the same modems as before which was also pants.

I have called this company now 5 times demanding a modem that can handle a wireless connection without dropping in and out. They have agreed to sent one out 5 TIMES but I have not received it. I have been compensated £30 for this but that means nothing as I would like wireless so I can play xbox live as ive bought an xbox just before xmas.

I have tried to cancel as im fed up of empty promises, but they want to charge me £120. I have qouted the supply of goods and services act to them which states

Any goods supplied in the course of the service must be as described, of satisfactory quality and fit for purpose. If they are not the consumer is entitled to a repair, replacement or compensation.

So here is the thing, they promise me a replacement but I dont get one. How can I cancel my account without this charge, as in my eyes is unlawful as they have not provided me with a product that works.

penrhyn

Have you still got your modem router?

Does it work satisfactorily using ethernet?

Is you modem/router located near any interference sources, DECT phone base stations can interfer with wireless.

Have you a wireless laptop? If so download inSSIDer, use it to scan for wireless signals, if the one from your router has another sitting on top of it, change the routers wireless channel , then try logging in with your Xbox again. Remember passcodes are case sensitive.

Paulpuds

Hi there, yes my laptop is wireless. It works for a while and then drops out, the router is Huawei eccolife, ive googled it and basically its pants. Lots of customers have the same problem as me, it works with the ethernet but when unplugged its temperamental. Ive done all the talktalk diagnostics ie changing channels ect none of these work.

I want a router that works talktalk should be providing this, im not a happy man!

penrhyn

Yes sounds like a duff router, hopefully the Talk Talk Company representative will come on to help.