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Grrrrr help!!!
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chloesmum_2
Posts: 7 Forumite
in Credit cards
hi all
My hubby has been paying brian carter dca for a debt with santander. He asked for a copy of hes cca and was told to write to santender (which we did). On several occasions my hubby has asked for the copy and was told they (brian carter) would sort us a copy. Today he phoned again and was told "we don't have to send you a copy and we won't be)..Everytime hubby rings the dca we get different stories..They are also saying that we shouldn't have written to santendar but sent the letter to them. He thought if he asked for a copy, then they had to send him one...
also he has been paying the dca £10 a month but according to a statement from santander they have only been receiving £5 a month..The dca basically said "proove it". Hubby told them ive sent you a copy of the statement, which they deny getting.
just about had enough of the different stories and lies coming from these people...
My hubby has been paying brian carter dca for a debt with santander. He asked for a copy of hes cca and was told to write to santender (which we did). On several occasions my hubby has asked for the copy and was told they (brian carter) would sort us a copy. Today he phoned again and was told "we don't have to send you a copy and we won't be)..Everytime hubby rings the dca we get different stories..They are also saying that we shouldn't have written to santendar but sent the letter to them. He thought if he asked for a copy, then they had to send him one...
also he has been paying the dca £10 a month but according to a statement from santander they have only been receiving £5 a month..The dca basically said "proove it". Hubby told them ive sent you a copy of the statement, which they deny getting.
just about had enough of the different stories and lies coming from these people...
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Go and see the CAB - they will sort this out for you.0
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