Help with Mortgage Interest

Gareth19

I'm looking for some help from you good people. I have been off work since last June with tendonitis of the shoulder. As I was on SSP, the DWP told me I could claim Income Support to top up my SSP so I did. Then last November they told me that I was then eligible for help with the interest on my mortgage. They paid this through December direct to my lender as planned. Now I have the maximum 28 weeks of SSP and my employer is terminating my contract. I have already submitted a claim for ESA (as advised by Income Support) and they are awaiting my last doctor's note and also form SSP1 which I am waiting for from my employer. It appears that when I submitted this ESA claim the income support claim stopped immediately even though I have been told my ESA claim is not yet active as they are yet to receive the aforementioned documents from my employer. Therefore I'm in limbo and I am getting nothing whatsoever. Worse still a letter from DWP today tells me they are stopping mortgage interest payments "due to a change in my circumstances". Please help anyone.

NASA_2

When the ESA claim goes 'live' or even before that they will request the 'mortgage subfile' from Income Support. Naturally, as your Income Support has stopped, they cannot pay the SMI that goes along with it.

Your employer should really have given you your SSP1 long ago if they were aware its a long-term illness/injury. They are meant to give them out around week 23 to help avoid these delays - often they dont - and of course the public sector get castigated for delaying the payment of benefit.