Snad?

mpet

I recently won a set of new suacepans on e-bay, having first asked the seller if they were suitable for induction hobs - whihc she confirmed they were.

I have now received them and they are not! I have e-mailed the seller politely advising her of this and have politely asked for a refund. I am waiting for a reply.

How do I stand if she refuses a refund on return if I have to open a SNAD. It didn't actually state in the listing the types of cookers it can be used on, but I do have her e-mail confirming they are suitable for induction hobs. Would this be enough 'proof' of my claim?

Crowqueen

If she is a business seller and you bought them from a fixed price listing, you can return them under the Distance Selling Regulations if they are not suitable. That might be your best way forward.

Otherwise, if she is just a private seller, tell her politely that they are not suitable and see what she says. I think you have a case for an SNAD; not mentioning something in the listing - such as suitability for different types of cookers - may count, but in practice unless the seller contests it, most times Paypal and eBay simply insist on you returning the item for a fully guaranteed refund of your original costs, and in some cases eBay are even providing buyers with prepaid returns labels. If your seller agrees to take them back without you filing a dispute at all, so much the better; I usually advise people to send things back recorded delivery so you are still able to do a dispute if the seller turns out to be dishonest, but disputes count against a seller so it is usually better to negotiate with them before going to dispute.

chancesare_2

I have an induction hob.

Sad though it may be, I carry a small magnet around with me. If the magnet attaches to the base of the pans (or whatever you are trying to buy), they are suitable.

I would try this before you go to the possible expense of having to return them.

mpet

Hi - thanks for the replies - the seller was a private seller, so I am waiting to see what she replies to my e-mail. It's all a bit annoying as the postage I paid was quite expensive, so even if she agrees to refund, I'm going to be out of pocket paying return.

I did try the magnet test in the hope I was wrong - but no joy.

I'm also considering just re-listing them, in the hope, I may get a bit more than I paid to receover some of my lost postage costs.

mobile48

Crowqueen wrote: »

I think you have a case for an SNAD; not mentioning something in the listing

I assume OP does have an easy case for a SNAD as a better reason is any questions you ask also form part of the contract so OP should include details in any dispute.

mpet

I haven't had a reply from the seller yet - but I'm happy to give it another day or so.

After that I will open a SNAD. I haven't done this before, so can I ask - is it better to do this through Paypal or Ebay? I had a quick look on paypal, and it says that if I raise a SNAD the seller has 20 days to respond - is that correct or am I looking at the wrong thing!!:o

chancesare_2

Better to do it in Paypal, although it may try to divert you back to Ebay. Persist and go with Paypal. They do have a set period, but I am afraid I have no idea how long they have.

You may want to pull the sellers details (or check their listing for a phone number) and give them a ring. People are usually a bit more amenable when 'face to face' so to speak.

It will probably be cheapest to use a courier to return, which will be around the £8ish mark for someone decent. You will need to use an online trackable service.