We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Problem with motability car
Hi there. I have a motability car which I took possession of on September 15th on the motability scheme where you pay your mobility component of DLA and get a lease car under the scheme in return.
It was a Vauxhall Insignia which i got from Marshalls garage in Hamilton, Leicester.
Last Monday I went to fill up the from tyre pressures at the local Sainsburys garage and filled up first the passenger side and then the drivers side.
When I went to remove the air line the air gushed out of the valve - I could not put the cap back on - and the tyre quickly deflated. It looked like the valve had been pushed in.
I called the RAC and the man said that the valve had actually sheared and that as I had the tyre pressure monitors on the car the valves tended to be alluminium and this one was quite brittle. He fitted the small space saving wheel on and I went off to Kwik Fit (who fit tyres on behalf of Motability) . They said that with these valves they had to be done by the main dealers and referred me back to Marshalls, the branch where i bought the car from.
However, on the way there, on a country road the car started juddering violently and I stopped and had a look and the other tyre that was filled with air this morning had deflated and shredded.
I called out the RAC yet again who said that the air valve had split, put the car on an axle stand, put both tyres into the van and we both went off to another kwik fit, who in this case reinflated the first tyre with a temporary valve, and then had to keep the shredded tyre as they didn't have one in stock.
So, that was put on, the space saver tyre was refitted and off I went.
The next day I went back to Kwik fit who had fitted the other tyre with another temporary valve, and now I had both the damaged valves I went off to the dealers who were now aware of the problem and wanted to see the valves. They wanted to speak to head office and also Motability to see who could cover the cost of repair.
The next day I got a call from them and was told that as it was damged they would not cover the repair - they also said that they had never heard of the problem before- and that Motability was classing this as accidental damage. To replace them it would cost me £129 plus VAT.
I called motability who said that was the case but I could claim on insurance but it would still cost me £75 excess to do so and would also effect the number of claims with motability.
I am annoyed at this as I beleive that as the car is under six months old then surely it is not up to me to prove that I caused the damage (which I didn't) and that the valves must have had a defect as they have broken during their intended use.
I also know that the motability lease makes mention of the CCA 1974 and I would like a little advice on where to go from here.
many regards,
Rob
It was a Vauxhall Insignia which i got from Marshalls garage in Hamilton, Leicester.
Last Monday I went to fill up the from tyre pressures at the local Sainsburys garage and filled up first the passenger side and then the drivers side.
When I went to remove the air line the air gushed out of the valve - I could not put the cap back on - and the tyre quickly deflated. It looked like the valve had been pushed in.
I called the RAC and the man said that the valve had actually sheared and that as I had the tyre pressure monitors on the car the valves tended to be alluminium and this one was quite brittle. He fitted the small space saving wheel on and I went off to Kwik Fit (who fit tyres on behalf of Motability) . They said that with these valves they had to be done by the main dealers and referred me back to Marshalls, the branch where i bought the car from.
However, on the way there, on a country road the car started juddering violently and I stopped and had a look and the other tyre that was filled with air this morning had deflated and shredded.
I called out the RAC yet again who said that the air valve had split, put the car on an axle stand, put both tyres into the van and we both went off to another kwik fit, who in this case reinflated the first tyre with a temporary valve, and then had to keep the shredded tyre as they didn't have one in stock.
So, that was put on, the space saver tyre was refitted and off I went.
The next day I went back to Kwik fit who had fitted the other tyre with another temporary valve, and now I had both the damaged valves I went off to the dealers who were now aware of the problem and wanted to see the valves. They wanted to speak to head office and also Motability to see who could cover the cost of repair.
The next day I got a call from them and was told that as it was damged they would not cover the repair - they also said that they had never heard of the problem before- and that Motability was classing this as accidental damage. To replace them it would cost me £129 plus VAT.
I called motability who said that was the case but I could claim on insurance but it would still cost me £75 excess to do so and would also effect the number of claims with motability.
I am annoyed at this as I beleive that as the car is under six months old then surely it is not up to me to prove that I caused the damage (which I didn't) and that the valves must have had a defect as they have broken during their intended use.
I also know that the motability lease makes mention of the CCA 1974 and I would like a little advice on where to go from here.
many regards,
Rob
0
Comments
-
Didn't you notice the other tyre going down as your drove along or didn't you get a tyre pressure warning?0
-
No, because the tyre pressure readout was showing nothing for both sides after the first tyre was changed even though the passenger side tyre was fully inflated. The tyre went down all of a sudden as I was driving along to the main dealers.0
-
Hi there. I have a motability car which I took possession of on September 15th on the motability scheme where you pay your mobility component of DLA and get a lease car under the scheme in return.
It was a Vauxhall Insignia which i got from Marshalls garage in Hamilton, Leicester.
Last Monday I went to fill up the from tyre pressures at the local Sainsburys garage and filled up first the passenger side and then the drivers side.
When I went to remove the air line the air gushed out of the valve - I could not put the cap back on - and the tyre quickly deflated. It looked like the valve had been pushed in.
I called the RAC and the man said that the valve had actually sheared and that as I had the tyre pressure monitors on the car the valves tended to be alluminium and this one was quite brittle. He fitted the small space saving wheel on and I went off to Kwik Fit (who fit tyres on behalf of Motability) . They said that with these valves they had to be done by the main dealers and referred me back to Marshalls, the branch where i bought the car from.
However, on the way there, on a country road the car started juddering violently and I stopped and had a look and the other tyre that was filled with air this morning had deflated and shredded.
I called out the RAC yet again who said that the air valve had split, put the car on an axle stand, put both tyres into the van and we both went off to another kwik fit, who in this case reinflated the first tyre with a temporary valve, and then had to keep the shredded tyre as they didn't have one in stock.
So, that was put on, the space saver tyre was refitted and off I went.
The next day I went back to Kwik fit who had fitted the other tyre with another temporary valve, and now I had both the damaged valves I went off to the dealers who were now aware of the problem and wanted to see the valves. They wanted to speak to head office and also Motability to see who could cover the cost of repair.
The next day I got a call from them and was told that as it was damged they would not cover the repair - they also said that they had never heard of the problem before- and that Motability was classing this as accidental damage. To replace them it would cost me £129 plus VAT.
I called motability who said that was the case but I could claim on insurance but it would still cost me £75 excess to do so and would also effect the number of claims with motability.
I am annoyed at this as I beleive that as the car is under six months old then surely it is not up to me to prove that I caused the damage (which I didn't) and that the valves must have had a defect as they have broken during their intended use.
I also know that the motability lease makes mention of the CCA 1974 and I would like a little advice on where to go from here.
many regards,
RobNo, because the tyre pressure readout was showing nothing for both sides after the first tyre was changed even though the passenger side tyre was fully inflated. The tyre went down all of a sudden as I was driving along to the main dealers.
It would do if it was shredded, however as the valve was 'defective' I would guess you have driven with it flat for some time in order for this to happen.0 -
It would do if it was shredded, however as the valve was 'defective' I would guess you have driven with it flat for some time in order for this to happen.
That may be the case but I'm sure the op didn't know the tyre was deflating or they wouldn't have driven on.
2 failures like this is very strange, was this in the recent ice age period ?, thinking -10 degrees metal fatigue or similar op??.
Fight them over it, what else could you have done, apart from not going to Kwark Fart, but then I guess in your case you had now choice;););)I like the thanks button, but ,please, an I agree button.
Will the grammar and spelling police respect I do make grammatical errors, and have carp spelling, no need to remind me.;)
Always expect the unexpected:eek:and then you won't be dissapointed0 -
cyclonebri1 wrote: »That may be the case but I'm sure the op didn't know the tyre was deflating or they wouldn't have driven on.
2 failures like this is very strange, was this in the recent ice age period ?, thinking -10 degrees metal fatigue or similar op??.
Fight them over it, what else could you have done, apart from not going to Kwark Fart, but then I guess in your case you had now choice;););)
I'm sure that's the case, however not doubt it may be argued that the OP caused the tyre to become damaged beyond repair by driving on it.
Interesting the OP mentions Sainsburys, I won't use my local one now for air as their machine is suspect and deflates your tyres more often that it fills them. Maybe some of the problem lies there.0 -
i have driven on a fully flat tire before for about 2 miles and it never shreadded.
maybe you damaged the valves after you inflated them seems a bit suspect that they broke after you touched them
in your first post its kind of implying that kwik fit put a shreaded tire back on your car and you drove off????????and then had to keep the shredded tyre as they didn't have one in stock.
So, that was put on, the space saver tyre was refitted and off I went.
you will need the rear brakes replacing soon as insignias have wierd rear brakes that mysteriously wear out a billion times quicker than normal cars0 -
I'm sure that's the case, however not doubt it may be argued that the OP caused the tyre to become damaged beyond repair by driving on it.
Interesting the OP mentions Sainsburys, I won't use my local one now for air as their machine is suspect and deflates your tyres more often that it fills them. Maybe some of the problem lies there.
Of course, but the counter argument is that a motorist, and especially in this case a disabled motorist, (excuse please op), could not reasonably have been expected to tell?? They need to fight it. :TI like the thanks button, but ,please, an I agree button.
Will the grammar and spelling police respect I do make grammatical errors, and have carp spelling, no need to remind me.;)
Always expect the unexpected:eek:and then you won't be dissapointed0 -
cyclonebri1 wrote: »Of course, but the counter argument is that a motorist, and especially in this case a disabled motorist, (excuse please op), could not reasonably have been expected to tell?? They need to fight it. :T
Maybe but the disabled part shouldn't come into it, either your fit to drive or not. I think most drivers would know if the tyre was deflated or not. Has the OP stated if it was a front or rear tyre?0 -
Maybe but the disabled part shouldn't come into it, either your fit to drive or not. I think most drivers would know if the tyre was deflated or not. Has the OP stated if it was a front or rear tyre?
Maybe no,t but anyone with a mobility car has one because they specifically are'nt car nuts and may be less able than you or me to detect a problem??
Front or rear? wouldn't really matter if you did'nt know it was a problem.I like the thanks button, but ,please, an I agree button.
Will the grammar and spelling police respect I do make grammatical errors, and have carp spelling, no need to remind me.;)
Always expect the unexpected:eek:and then you won't be dissapointed0 -
cyclonebri1 wrote: »Maybe no,t but anyone with a mobility car has one because they specifically are'nt car nuts and may be less able than you or me to detect a problem??
Like the guy in the wheelchair who drivers round the Nurburgring?
Front or rear? wouldn't really matter if you did'nt know it was a problem.
On a front wheel driver car I would suggest any competent driver should know if your drive an steering wheels have a problem.
I'm not saying the OP shouldn't fight, however the odds may be stacked against him.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.1K Banking & Borrowing
- 252.8K Reduce Debt & Boost Income
- 453.1K Spending & Discounts
- 243K Work, Benefits & Business
- 597.4K Mortgages, Homes & Bills
- 176.5K Life & Family
- 256K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards