Home SOS insurance, still waiting repair since 16th December

markfenton

Hi Everyone,

This is my first post, so i hope i have put this in the right place.

I am hoping for some information on claiming costs and compensation back from Barclays / insurance

Just to summerize....

I have boiler insurance through an additions active account. my boiler started leaking on the 16th of December while i was in hospital for a bad back, i phoned the home SOS number and they sent someone the next day.

He arrived and said he would have to order parts but we could still use the boiler if we kept re-pressurizing it when it cut out which is what we had being doing.

I rang a couple of times on the lead up to Christmas and was told the parts are on order and an engineer would ring, they never did. Then i rang the day after boxing day as we had also been flooded by a neighbors property on this day and was told the parts had not been ordered and that they would be on the 4th of January as the engineers report had not been handed in.

The boiler packed in completley on the 3rd of January which we told them about.

After my partner waiting in every day since and ringing everyday and the company promising call backs and visits almost everyday an engineer finally arrived on saturday the 15th but had ordered the wrong size seals. The engineer promised he would get the parts on monday and fit them monday afternoon. for which i had to bring my mother over to wait in the house for them. Again i rang around dinner to get an update and they said they would get engineer to ring, again they didn't. i rang again at 4.00 and was told that the engineer wouldn't get the parts till Thursday now. so i am still waiting.

Apart from all the messing about i have an 8 month old son in the house and am having to us 2 x 2kw heaters almost constantly, which is going to cost a fortune to run plus my partner has had to miss a couple of important meetings.

I was wondering if anyone could point me in the right direction as to what i can claim back from the home SOS when they have finally fixed it.

Thanks for any advice you could give.

magpiecottage

markfenton wrote: »

Hi Everyone,

This is my first post, so i hope i have put this in the right place.

I am hoping for some information on claiming costs and compensation back from Barclays / insurance

Just to summerize....

I have boiler insurance through an additions active account. my boiler started leaking on the 16th of December while i was in hospital for a bad back, i phoned the home SOS number and they sent someone the next day.

He arrived and said he would have to order parts but we could still use the boiler if we kept re-pressurizing it when it cut out which is what we had being doing.

I rang a couple of times on the lead up to Christmas and was told the parts are on order and an engineer would ring, they never did. Then i rang the day after boxing day as we had also been flooded by a neighbors property on this day and was told the parts had not been ordered and that they would be on the 4th of January as the engineers report had not been handed in.

The boiler packed in completley on the 3rd of January which we told them about.

After my partner waiting in every day since and ringing everyday and the company promising call backs and visits almost everyday an engineer finally arrived on saturday the 15th but had ordered the wrong size seals. The engineer promised he would get the parts on monday and fit them monday afternoon. for which i had to bring my mother over to wait in the house for them. Again i rang around dinner to get an update and they said they would get engineer to ring, again they didn't. i rang again at 4.00 and was told that the engineer wouldn't get the parts till Thursday now. so i am still waiting.

Apart from all the messing about i have an 8 month old son in the house and am having to us 2 x 2kw heaters almost constantly, which is going to cost a fortune to run plus my partner has had to miss a couple of important meetings.

I was wondering if anyone could point me in the right direction as to what i can claim back from the home SOS when they have finally fixed it.

Thanks for any advice you could give.

If you are insured with Barclays you need to contact them, make them aware of the problem and tell them you are dissatisfied and want an immediate solution plus compensation for additional expenses, distress and inconvenience.