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Debenhams Card - Wrong Card Sent

My wife applied a few weeks ago for a Debenhams Mastercard online, got accepted with £500 limit, got email confirmation as it being a Credit Card with Card and PIN to follow.

Today she gets a Debenhams store card !, phones up and gets someone in india who did not have a clue, said just to close this account and reapply !, which she does not want to do as she has already applied and been accepted !.


  • Tixy
    Tixy Posts: 31,455 Forumite
    She could try emailing them to explain their mistake and ask for a correct card to be sent out and asking them whether they want the store card returning or destroying.
    A smile enriches those who receive without making poorer those who give
    or "It costs nowt to be nice"
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