is this right?

kev_min

I would say that the charge was more than reasonable, taling into consideration his overheads. with technology as it is these days you were paying for the guys knowledge.

red_devil

fiddiwebb wrote: »

To be fair to red devil they probably thought it was a problem with their computer and not their isp, sometimes it can be difficult to confirm where the problem lies especially if you are a novice with computers.

red devil
The £35 would need to cover the engineers time and travel, okay he only took 2 minutes to solve the problem but you have to include his travel/transport time as well so not as steep as you first thought.

If you have any techie problems just come amd ask on the boards, you may not have been able to with this recent problem especially if you had no access to any other computer but help is always here for free.

thanks i did think of that but as you say without internet access it was hard to get advice?

Inactive

red_devil wrote: »

thanks i did think of that but as you say without internet access it was hard to get advice?

Why did you not ring Orange?

I know they are fairly useless as an ISP, but they should have been able to help you.

JasX

Inactive wrote: »

Why did you not ring Orange?

I know they are fairly useless as an ISP, but they should have been able to help you.

Or even post here for some pointers to diagnose the problem yourself.... our rates are very reasonable and payment is accepted in 'thanks' button clicks

red_devil

Thanks but as already said i couldnt get online.
Next time i will phone orange.