Dsl router problem

spottedray

Hello everyone. Before christmas I could not get my talk talk broadband to work. My phone has not been affected. After being advised to call out an openreach engineer I rewired internally but the fault remained. I have discovered that if I repeatedly pull out the dsl lead from the back of the thompson router then eventually the five lights come on and the broadband works fine and stays on. Would people agree that this sounds like the router is faulty and that it is nothing to do with the phone line at all? Many thanks.

macman

Can you explain 'DSL lead' please?
The cables to your router are phone (to BT master socket), power (to mains socket) and ethernet (to PC or laptop, unless you are using wireless). The only one you can remove is the ethernet cable (if you are using a wireless connection).
Make and model of your router would help.

GunJack

if it's a tt-supplied thomson, it'll prob be a 585v7. Sounds like it may ned a factory reset, usually achieved by using a cocktail stick to push the recessed Reset button on the back. Check the router's user guide, you may need to hold the Reset button in whilst turning the power on to the router

closed

If you mean the bt lead, then it doesn't necessarily follow that the router is faulty from your diagnostics, it will just resync your adsl connection the same as switching the router off 5 times

You need to login to the router, and check the status of the connection, rule out filters, try it in the master socket

macman

OP can't be referring to the phone lead as he says it 'works fine' with that removed-or at least that's how I read it.
OP needs to clarify, the info is too vague.
But nice to hear that TT are maintaining their standard of tech support at a consistent level!

closed

by bt lead, I mean the bt lead going from router to filter.

spottedray

Hello, the dsl lead runs from the phone filter to the router. Obviously it is the phone line under another name. The ethernet cable is another again. When clicking on the tiscali icon on the computer, when not working, an error message pops up with Thompson gateway `your dsl connection is down', I believe meaning that the broadband signal is not reaching your router. The router is a thompson 585 v7 as gunjack kindly suggested. I have varied filters and dsl lead/phone lead so they are not the issue. Please be aware that throughout this process the phone has worked perfectly and the line has been tested with no issues. I have a master socket but not the one with the test socket which isolates extensions. My computer is not connected to the first socket that enters the house. To ensure that the signal is not being corrupted by faulty wiring I simply wired a new master socket face plate to the orange/ white cores which enter the house using 2 and 5 terminals and wired the filter into that. The router still only worked intermittently. Gunjack's suggestion about factory resets seems likely.