Is this Fraud by Comet?

Gavin83

Did you buy a new PC or an ex display PC because they are two seperate things. Also I find it hard to believe the receipt actually lists an item as 'new', I've bought hundreds of goods from retailers and I've never seen this on a receipt before. Comet don't even list ex-display or used on a receipt either.

Anyway, what else are you expecting Comet to do and what else do you want from this situation?

babyemily

Thank you for your post Gavin83 and I dont want anything from Comet except an apology and a reason as to why this happened in the first place and that hopefully there would be no more instances like this.

Comet_company_representative

babyemily wrote: »

Hello,
Bit of a long post so I apologise in advance. I really would appreciate any input you have and Thank you in advance.
I purchased an ex-display NEW computer from Comet in Northampton on the 15th April 2010. It was for my little shop so it had to be new. Today my computer died so knowing it was under warranty I rang Comet who said its not their problem phone Hewlett Packard. I did. I gave them the serial number and they asked for my name which I gave to them. The computer was not registered to me! After much arguing HP told me that my computer was registered to a Mrs Rawlings in 2009 and not only that but my computer had been repaired in dec 2009 making it out of warranty!!!! But I bought it new in April 2010. HP refused to deal with me until I prove ownership by emailing them the receipt. I rang Consumer Direct who said I would have to contact Comet. I did, Comet HO said its not their problem, Its a store problem and they would put me through to the store. The manager at the store refused to speak to me as he was busy. I spoke to an absolutely vile creature who was so rude and aggressive. The store did not see it was a problem either!!! I gave them half an hour to ring me back. They eventually rang back and said if I brought the computer in they would swap it. I have brought the computer back and I did get a new one (I hope) BUT they refused to recover my data, they refused to provide for loss of earnings, they refused to even cover the petrol or phone calls The store just made me go to the back of the shop where it was very quiet. App these things happen!!! How can a store sell a secondhand computer as new? They just were not bothered...How many others has this been done to? All the nos I had to phone today were 0844/0845. I am disgusted. How can companies get away with this? Is there anything else I can do??? Would really appreciate any feedback Thank you.
I just want to add I have all receipts/nos etc...and it shows as a new pc

Hi babyemily,

It is totally unacceptable to provide any of our customers a used appliance when you have paid for a pristine item.

Therefore, if you could please send me an email at the link below with all of your purchase details quoting reference number ‘126249 so that I can investigate this matter further and also speak to the relevant colleagues that took your initial calls but failed to act upon them as again this is not acceptable.

http://comet.custhelp.com/app/ask

Thanks

Matt from Comet