Problem with ebay buyer

mafarrell · 14 January 2011 at 9:15PM

I have a masive problem with a ebay buyer

I have sold tickets on to them and they only bought 1 ticket but they thought they bought 2.

They have failed to read the add

my ad said the following

2X USHER TICKETS SECC OMG TOUR! A MUST SEE EVENT!!!.
USHER OMG TOUR 2011 SECC
THIS EVENT IS SOLD OUT
I AM SELLING 2 USHER TICKETS FOR THE SECC IN GLASGOW
Tickets are for standing only and will sell TICKETS as EITHER 1 or as 2 (let me know which you prefer!)

* The price is for one ticket!!

Please note that (* The price is for one ticket!!) was in red underlined and stared!!!!

so the buyer bought one and only put the number 1 in the
Quality box so they bought 1.

And they buyer has placed an order for one ticket not two.
buy placeing a number 1 in the quality box.

But the buyer thought they where buying two tickets and should have put a number 2 in the quality box if they wanted 2.

The ebay buyer now wants a refund as they have faild to read the full add. Not my mistake.

I have agreed to this but they have said that they will not send the ticket back untill they recieve a refund i have said no to this.

The buyer has Threatened to contact ebay and paypal.

But as i can see it is not my fault that a buyer cant read an ad.

Any advice

pug_in_a_bed · 14 January 2011 at 9:35PM

To be honest thats quite misleading, I'd refund, relist and move on, and word your new listing a bit clearer, why not list for 2 tickets at a bigger price, most people want to buy tickets in pairs I find, who wants a night out alone?;)

Most ticket listings do tend to be in pairs so I can see where your buyer got confused, I would say you're more likely to make more cash on a pair sale rather than selling individually

mafarrell · 14 January 2011 at 9:41PM

thanks for the advice.

I can see where they are coming from but unfortunately it is there mistake. i have said i will give a refund but they refuse to send the ticket back untill they recieve the money.

and then they go to the concert anyway!

Ps i should also note that i have sold many tickets with the same add and have not come across this problem.

pug_in_a_bed · 14 January 2011 at 9:49PM

Ok, If they won't return, thats the end of that. If they open a paypal dispute they will have to return tracked anyway in order to get a refund, and to be honest I think they have a good chance of winning a SNAD.

You might end up with a neg or a neutral but one isnt the end of the world, or they may back down

I have sold tickets and have tried it the single and paired way and have made more sales the paired way myself.

mafarrell · 14 January 2011 at 9:50PM

Thanks for all the advice

jennypdolphin · 14 January 2011 at 9:54PM

If they open a paypal dispute they will have to return before you refund anyway so dont worry too much on that score.

I must say though that I found your OP quite confusing and if that is your exact wording I can see where they may have got confused (especially if they have English as a second language or arent as highly literate as some) it may be worth using this experience as a form of constructive critisism on your listing style and upgrade your wording for future adverts (due to the unclear listing it may be worth offering to also cover their return postage)