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new computer won't connect to wireless router

We took delivery of my son’s new gaming desktop computer, but we cannot wirelessly connect it to the router although it has full strength and the correct password.
I contacted the company who assured us that it was not a hardware problem as it was reading the router, I went on to explain that 2 laptops and 2 Xboxes were connected wirelessly to the router with no problem.
He suggested a few things it may be but he lost me technically i.e. router settings, ISP address, checking the home network etc.

Can anyone help please?

The router is a Netgear DGN 2000

Thanks
no debts

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Remember passwords are case sensitive.
    That gum you like is coming back in style.
  • firbyfred
    firbyfred Posts: 432 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I wish it was that simple
    no debts
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 14 January 2011 at 8:15PM
    Control Panel

    Network + Internet Connection

    Network Connections

    Right click your Connection

    Properties

    Wireless Networks tab

    Tick Use Windows to configure my network click ok

    Back to Network connections and create new connection
This discussion has been closed.
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