Mis-sold Memory Foam Topper

McKneff

fluffnutter wrote: »

You weighed your mattress??

:rotfl::rotfl::rotfl::rotfl:

PTurner_2

I really don't see what's so odd about weighing a topper. Surely it's just sensible?

If you ordered 200g of premium coffee and were only sent 175g, wouldn't you want to make sure you actually got what you paid for? If you didn't weigh it, how would you know?

Similarly, there aren't many ways of finding out what density memory foam you've been sent. Weighing it is the only one realistically available to the average consumer.

It looks like DSR are my only rights in this scenario. Which is sad since paying £30 (postage) for the privilege of being sent a product I didn't pay for sucks.

fluffnutter

Lots of products don't weigh exactly as stated. There are acceptable tolerances within the manufacturing industry, no doubt varying depending on product. But to answer your question, no, I don't weigh things! I doubt many people do, tbh....

Re. the DSR, they should refund the postage charge incurred in sending you the product. You'll just have to pay to send it back. (Your post isn't particularly clear what the £30 refers to).

PTurner_2

fluffnutter wrote: »

Lots of products don't weigh exactly as stated. There are acceptable tolerances within the manufacturing industry, no doubt varying depending on product.

I do understand that. But I'm not making a fuss about my purchase without good reason. A product that should weigh 17.8kg weighs 14.2kg. That's 3.6kg, which makes its density 20% less than advertised. It affects its ability to perform the function that I bought it for quite considerably.

fluffnutter wrote: »

You'll just have to pay to send it back. (Your post isn't particularly clear what the £30 refers to).

Yes, that's what I'm referring to, my return postage costs.

PTurner_2

fluffnutter wrote: »

But to answer your question, no, I don't weigh things! I doubt many people do, tbh....

Hmm, if measuring, weighing, checking or investigating are not part of your normal process of buying goods to ensure they are what you are actually paying for, don't you worry that you might be conned sometimes? What about when you buy clothes? :shocked:

fluffnutter

PTurner wrote: »

I do understand that. But I'm not making a fuss about my purchase without good reason. A product that should weigh 17.8kg weighs 14.2kg. That's 3.6kg, which makes its density 20% less than advertised. It affects its ability to perform the function that I bought it for quite considerably.



Yes, that's what I'm referring to, my return postage costs.

I don't think you're making a fuss. My comment about tolerances referred to a more general comment about weighing everything you buy! In this case, you've more than justified why you're not happy with the density. Given that your calculations are correct, I'd agree that 20% is an unacceptable difference.

PTurner_2

fluffnutter wrote: »

I don't think you're making a fuss. My comment about tolerances referred to a more general comment about weighing everything you buy! In this case, you've more than justified why you're not happy with the density. Given that your calculations are correct, I'd agree that 20% is an unacceptable difference.

Ah right. No, I didn't mean to imply I weigh everything I buy, lol! Just when it seems important (expensive stuff based on weight, etc).

Tim_Deegan

fluffnutter wrote: »

Strange practices aside... under the DSR you can get your money back provided you let them know within 7 days that you want to return it. You are entitled to inspect the goods and that usually necessitates opening the package. Just package it back up as best you can and send it back. I wouldn't even bother getting into an argument about densities.

The worrying thing is that they 'ignored your request'. Email them again making it clear that you're returning the product.

Actually mattresses and toppers come under the items that 'can not normally be returned' once the hygiene seal is removed. This is due to possible contamination from body fluids, just the same as items like underwear. However it could be returned as an item that is not as described.

As far as the OP is concerned, if it is actually 68kg, then you have actually got a better topper than the one advertised. Whoever told you that you needed one that is 85kg was wrong. Granted 85kg will give excellent support, but it also has a much slower recovery rate that can make it difficult to change position in bed.

If an item is not as described then you shouldn't have to pay return postage.

PTurner_2

Tim_Deegan wrote: »

Actually mattresses and toppers come under the items that 'can not normally be returned' once the hygiene seal is removed. This is due to possible contamination from body fluids, just the same as items like underwear. However it could be returned as an item that is not as described.

As far as the OP is concerned, if it is actually 68kg, then you have actually got a better topper than the one advertised. Whoever told you that you needed one that is 85kg was wrong. Granted 85kg will give excellent support, but it also has a much slower recovery rate that can make it difficult to change position in bed.

If an item is not as described then you shouldn't have to pay return postage.

Do you think 68kg is suitable for a man of 18stone?

My last one was 60kg and was not very supportive. Within 2 months it had been squashed. I was advised to go for 75kg and above, and have slept on 80kg before, and it felt great. Whereas my 8 stone mother finds the 50kg topper the best. I can understand that for most people lower densities work best. I read 60kg was best for most people. But very uncomfortable for me.

Tim_Deegan

PTurner wrote: »

Do you think 68kg is suitable for a man of 18stone?

My last one was 60kg and was not very supportive. Within 2 months it had been squashed. I was advised to go for 75kg and above, and have slept on 80kg before, and it felt great. Whereas my 8 stone mother finds the 50kg topper the best. I can understand that for most people lower densities work best. I read 60kg was best for most people. But very uncomfortable for me.

60kg would be suitable for you, as long as it is good quality. The trouble is there are some very poor quality imports of both mattresses and toppers on the market.

All the memory foam is there for is to spread your weight out, to provide even support, and prevent pressure points. 60kg memory foam will do this for someone of 18 stone. What is very important (probably more important) is the mattress you have under the memory foam.

Regards
Tim