PPI Help!

Nikkipants

Hi All,

I don't know if anyone can offer some advice.

I am hoping to claim back PPI on a car finance agreement that I had with Welcome car finance. The loan ended in 2008.

The problem is when I moved house last August I threw out the loan agreement in a clear out ( so I don't know my loan agreement number or anything at all. The only thing I remember is the car registration number!

I contacted welcome by phone to request a copy and they told me I have to send a letter and £10!! I have looked in to this and apparently they can't charge me for information that I am entitled to but I don't know if this is true.

I’m hoping I won’t fall at the first hurdle and be given the runaround by Welcome but I can’t help but feel pessimistic about the whole thing!

Any advice would be welcome, or if there any letter templates that would be great!

Thanks in advance.

di3004

Hi and welcome
(no pun intended) lol.

If you just required the agreement its just a £1 cheque and postal order.
If you send a simple letter and enclose the above payment, ask they send you a copy of the agreement by 12 days.
Give the details of the car reg if you have to.

However, if you bank with the same bank now as you did when you were paying for these monthly repayments, then normally the account number of the loan account should be shown next to the monthly payments, and if you bank online this should allow you to check.

With Subject Access Request (SAR), this is if you require all the data they still hold on the account, this normally goes back as far as the last 6 years, and its correct the charge is £10 for this request and they have 40 calendar days to comply.
For your interest of a SAR (which is optional), there is a letter template for this on the link as below, tweak to your requirements.
Hope this helps and good luck.
https://forums.moneysavingexpert.com/discussion/1475553

di3004

Just to keep this separate to my above post lol.....

In regards of reclaiming, you pursue the ones who sold you the finance, so in your case the dealer but the head office.

Follow the link to the reclaiming questionnaire which replaced the template letter below.
They normally have 8 weeks but may ask for more time, and keep copies of all you send and receive in case you need to go back to it at some point, good luck.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#reclaim

Nikkipants

Thank you so much for your help, I have checked my statements and it doesn't appear to be on there. It just says "Welcome Fin" typical!
I will send a postal order for £1 to them requesting my credit agreement. Would this show that I have taken PPI do you think?

Thanks:)

di3004

Nikkipants wrote: »

Thank you so much for your help, I have checked my statements and it doesn't appear to be on there. It just says "Welcome Fin" typical!
I will send a postal order for £1 to them requesting my credit agreement. Would this show that I have taken PPI do you think?

Thanks:)

Hiya

Yes the agreement should enclose details of both loan and ppi if any.;)