Quick quick Joules 70% + extra 20% off !! Hoooray!!

mamamoo_3

If the goods are faulty (and I would consider black spots or poor quality leather as a fault) you can request a freepost label:

Faulty goods
In the rare and unfortunate event of your Joules product being faulty, please accept our apologies, and contact Customer Services on 0845 250 7170 for our freepost address

Not expecting great things from my bag now either..

Part_Mouse

Hope evryone else bag is ok, bad to hear the quality has gone down.

welshchocolatelover

Oh dear :-( Sounds like I had a lucky escape with my Dulwich bag not being in stock. I've just received the Holborn in Emerald that I ordered instead and I love it, same good Joules quality. Likewise for the Caitlin purse. I've bought from Joules for years and have never had a bad experience. Such a shame this has happened for you all. x

Joozymup

welshchocolatelover wrote: »

Oh dear :-( Sounds like I had a lucky escape with my Dulwich bag not being in stock. I've just received the Holborn in Emerald that I ordered instead and I love it, same good Joules quality. Likewise for the Caitlin purse. I've bought from Joules for years and have never had a bad experience. Such a shame this has happened for you all. x

I know..I've bought from Joules for a few years now and this is the first time I've ever had complaints. I've always loved their clothes; I'm hoping it's just bad luck! Customer services have always been brilliant so I've no doubt they'll sort this one out, it's just the hassle factor really!

silly_sausage_4

Ive only ever brought from Joules oulet store before, never online - will see what their customer service is like tomorrow as to whether shop again!

welshchocolatelover

Well, I'd recommend the Holburn as a replacement. The Emerald is not the bright turquoise it looks on the website; it's more of a lovely jade/teal (I was worried it would be too bright but it's lovely). And the shape is not as boxy as it looks in the picture - if you search on Holborn, it's the same shape as the navy one. Granted, it's not as good a deal as the Dulwich (but sounds like that was heavily reduced for a reason). I also ordered the purse so I could use the £10 off code :-)

mamamoo_3

my bag has black spots too and a pen mark!!:(

Have ordered teh Holborn now.

silly_sausage_4

I emailed CS this morning about a freepost address to return (was going to take back to store but didnt want to lug around with me and my shopping) not had a response as yet tho....

shirley999

silly_sausage wrote: »

I emailed CS this morning about a freepost address to return (was going to take back to store but didnt want to lug around with me and my shopping) not had a response as yet tho....

Check the bottom of your invoice - mine has a returns label that has a FREEPOST address on it, hopefully yours will too.