Lightspeed/Gacela, can't uninstall.

athun

Hi, it seems my first post for help was probably in the wrong section.
This is my problem...

I foolishly installed this software(Gacela) sometime ago, it was sent from lightspeed the survey website and collects data on your browsing etc, now very dubious about what it collects after a recent facebook hack.
Noticed another thread here on MSE about other lightspeed/mysurvey members who also had this program and uninstalled it, my problem is i can't uninstall, when i try it says "cannot find gacela.msi" and won't continue without it. File is not on my computer and can't find it anywhere online.

Can anyone help?

thanks

mclmsn

is it still available on the lightspeed website. I have had problems with other software before and missing files when I uninstall them. What I found helps sometimes is if I download it again (save it to my hard drive and not automatically open it) and then try to uninstall it (sometimes I have to install it again to unistall)

hope this helps and that I haven't made it sound confusing

athun

i think it probably is, but i was sent a link via email invite a long time ago which i don't have anymore, was hoping there might be some other users who had downloaded the installation files on here.
Can't find it directly on their website and still no reply to my email from them.
Thanks

Richie-from-the-Boro

- never heard of it till now, but ;

There is no bespoke uninstaller available for this prog. Without using a registry editor or a Pro Uninstaller like REVO its difficult / unlikely you will get rid of it.

RUNNING PROCESSES [ O/S dependant ]

C:\Program Files\Gacela\Nurago-Reporting.exe
C:\Program Files\Gacela\Nurago-Updater.exe
C:\Program Files\Gacela\Nurago-Process-Connector.exe

REGISTRY ENTRIES

O23 - Service: Nurago-Reporting-Service - nurago GmbH - C:\Program Files\Gacela\Nurago-Reporting.exe
O23 - Service: Nurago-Update-Service - Nurago GmbH - C:\Program Files\Gacela\Nurago-Updater.exe

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