Chandlers BMW - 2 uncharged batteries

robert_harper_2000

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8 months ago bought a battery paid for it to be delivered. It arrived flat/under charged ( no green ball showing ). Someone came round and changed it - acting so "surprised" trying to make out the recharge date was the date of manufacture. This is rubbish. So my brother fitted the new one himself. Fine.

Present: MOT done at Chandlers had £400 of work done... brother mentioned it did fail to start sometimes. They found nothing. 2 weeks later it failed again - I left the car with them, they replaced the alternater and said the 8 month old battery was no good after charging me to test it another £400 of work on top of the other. I thought this should be it. The day I drove it off my stereo flickered on and off and the lights dimmed. I telephone Chandlers and was told the alternater and the new battery just fitted would have thrown up a new fault. I wasn't convined as it seemed a common battery fault. On opening the boot and removing several panels I looked at the battery and there was no green ball; in need of a charge. I took my car back at 11:50 saturday morning and this was agreed by a member of staff, I asked for a new battery and offered to fit it myself! He agreed and took it into the service area then in the car park I was confronted by another member of staff and told to bring it back monday and they would test it and see if it could be done under warranty! I thought he was joking he was slightly imtimidating, I asked to speak to someone in charge. I explained everything to her. The lady in charge said she would try to arrange for someone to come round to where I work.

This is terrible service and surely there must be something I can do. Under the sale of goods act? As this isn't what I'm paying for?

Any Advice appreciated
Thanks