Travel insurance warning about www.skyparkinsure.com policy from moneysupermarket.com

1connect

We took a policy to cover a ski holiday for 4 people 1 week commening 19th Dec, the weather meant we could not fly and the flight was cancelled after a 4 hour delay. ok so we took this policy to cover the cost of the loss of our holiday right so they pay out yes? NO THEY DON;T!!! they say it only covers if the flight was delayed by over 12 hours.
Their help lines are rubbish, the people in the call centre dont even know the portfolio of brands they cover frankly they are an UTTER JOKE.

My advice fellow MSE members is DO NOT TOUCH SKYPARK INSURE with a BARGEPOLE!

>>>DO NOT USE THEM<<< THIS IS MY ADVICE FOR THE FUTURE

MY EXPERIENCE IS INCOMPITANCE AND A CALL CENTRE WHOS DEFAULT RESPOSE TO ALL ENQUIRIES IS

>>>> SORRY YOUR NOT COVERED <<<<<<<

Their website says Fantastic Value Insurance from a Company you can Trust = WHAT A JOKE !!!!!!!!!!!!!! you can trust them
NOT TO PAY and to REFUSE CLAIMS BY DEFAULT

Currently pursuing a complaint - expect ombudsman will become involved -

(not a package - yes we got flight refunds - we are £1000 quid out of pocket for accommodation)

:mad:

USE THEM AT YOUR PERIL
YOU HAVE BEEN WARNED !!!!!!!!!!!!

dmg24

You might want to repost on the correct board - this board is for reporting deals and bargains.