letter of complaint with full refund?

life_in_termoil
life_in_termoil Posts: 1,036 Forumite
in Motoring
Does anyone have any template letters on how to request full refund on 2nd hand car?
Sealed Pot Challenge member #982
In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:

Comments

  • Quentin
    Quentin Posts: 40,405 Forumite
    Try this:

    I want to return the car for a full refund of the money I paid because: (put your reason here)
  • motorguy
    motorguy Posts: 22,608 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    life_in_termoil wrote: »
    Does anyone have any template letters on how to request full refund on 2nd hand car?

    If you explain why, we might be able to suggest the best angle to take?
  • life_in_termoil
    life_in_termoil Posts: 1,036 Forumite
    see THIS thread
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • life_in_termoil
    life_in_termoil Posts: 1,036 Forumite
    edited 13 January 2011 at 12:19PM
    Dear Sir
    Sale of Goods Act 1979 (as amended)
    On DATE 2010, I bought a Ford Focus blar blar blar Registration Number XXXX for £XXXX which is not fit for purpose made known.
    The car has been back to your garage several times each time with different issues
    The problems were:
    • 2 valves replaced
    • Engine replaced – 12 month warranty, 2 years free servicing and MOT given as courtesy gesture
    • Thermostat/temperature sensors replaced – car still faulty
    • Circulation problem
    • Electrical fault
    I wish to reject the goods and claim a full refund on the advice given by Consumer Direct.
    Please respond to my complaint within 7 days from receipt of this letter.
    [FONT=&quot]Yours faithfully[/FONT][FONT=&quot]

    Do you think this will be ok?
    [/FONT]
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • esmerobbo
    esmerobbo Posts: 4,979 Forumite
    Part of the Furniture 1,000 Posts
    edited 13 January 2011 at 1:07PM
    Dear Sir/Madam [or Manager's name if known]

    Sale of Goods Act 1979 (as amended)

    On date 2010 I purchased the following item Ford Focus Model Reg Number

    Unfortunately the vehicle has not performed satisfactorily because
    On 00/00/2010 fault dah de dah
    Returned on 00/00/2010
    On 00/00/2010 fault dah de dah
    Returned on 00/00/2010
    On 00/00/2010 fault dah de dah.
    Returned on 00/00/2010
    On 00/00/2010 fault dah de dah
    Returned on 00/00/2010
    On 00/00/2010 fault dah de dah
    Returned on 00/00/2010

    Under the Sale of Goods Act 1979, the goods should be:-

    - Of satisfactory quality

    - Fit for their purpose

    - As described

    I believe I have given you ample opportunity to rectify this vehicle.Therefore I reject the goods as there was an inherent fault at the time of purchase. I require a full refund of the purchase price.

    I would appreciate a response within 14 days outlining your proposals to resolve this matter. Otherwise I will have to consider further action, if necessary through the small claims court.

    Yours faithfully.


    You could also add that you require any additional cost that you have incurred.
  • Inactive
    Inactive Posts: 14,509 Forumite
    life_in_termoil wrote: »
    Does anyone have any template letters on how to request full refund on 2nd hand car?

    Good for you, you have been more than patient with them.:T
  • esmerobbo
    esmerobbo Posts: 4,979 Forumite
    Part of the Furniture 1,000 Posts
    By the way copy the gezzer from HARTWELLS in, who contacted you through this site!
  • life_in_termoil
    life_in_termoil Posts: 1,036 Forumite
    Thats my letter sent recorded delivery!!!
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
  • Inactive
    Inactive Posts: 14,509 Forumite
    life_in_termoil wrote: »
    Thats my letter sent recorded delivery!!!

    Well done, keep us updated..:T
  • life_in_termoil
    life_in_termoil Posts: 1,036 Forumite
    esmerobbo wrote: »
    By the way copy the gezzer from HARTWELLS in, who contacted you through this site!

    I have also emailed him and attached my complaints letter
    Sealed Pot Challenge member #982
    In 2012 I pledge to:- Save £1 a day, meal plan, be more organised, have NSDs, set myself a budget AND STICK TO IT, throw all loose change into Sealed Pot and not open it till 29th November.:money:
This discussion has been closed.
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