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Egg Statements

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My Egg card statement is due on the 9th.

Last few months it's been late, again this moning, (12th) I still hadn't received it.

They had added the monthly interest on the 9th but the transaction wasn't shown in recent transactions (it would have been shown on the statement)

I have contacted them before but when they've replied 2 days later it's usually a case of a shrug and well you got it now.

Is there anything they should be doing to resolve this?

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