Result From Complaining About Natwest!

naff123

Hey guys

the other day you may remember my thread about them insisting my bill issues needed extra pay because i paid on the same day before the bill arrived at my doorstep didnt count
https://forums.moneysavingexpert.com/discussion/2973852

Well i phone them today on instruction of the ombudsmen to inform them of my complaint to the FSA and ombudsmen

and to my great delight i got a huge apology and as a token of goodwill they refunded my late fee and halved my minimum payment back to normal.

The Power of Complaining is remarkable

it happened within 48 hours of complaining and the advisor who was rude to me is facing a disciplinary hearing which i did empathise with and said its not worth her losing her job so i hope she keeps her job in these tough times

Thank your MSE for giving me Consumer confidence to complain

PNPSUKNET

most companys say they are taking action, most dont though