Abbey telephone banking complaint

millymoomoo_2

ahh! right that makes sense didn't think of that!
Thankyou

millymoomoo_2

Hello everyone, just a little update.
I wrote my letter and sent it by recorded delivery. Today I received a letter from the Abbey complaints department to say that they will be investigating my complaint and I will hear from them within 4 weeks. They can not say what the outcome will be but hope they can find a solution that I am happy with!

So, thanks again for your help and I will update again when I hear from then.

anniecave

i recently complained to abbey - they made a load of errors in relation to opening a savings account for me, including a data protection issue, and they have said they will send me £50 compensation, so you may get something similar.

They obviously shouldn't have given the balance information, but they were obviously checking that the account details were correct, and i assume they are allowed to confirm the name on the account in this case if they can access it (i've known other banks do this) even if it's not in the same name as the person who rang up so they were obviously trying to be helpful and forgot it wasn't your partner's account.

The technical info is more worrying and I'd look forward to hearing their excuse on this.....

millymoomoo_2

Hello everyone, just wanted to thankyou all again!
I've had a letter from Abbey this morning and I'm very pleased and a little shocked by the outcome!

They have apologized for giving information out to my partner. They are grateful that I informed them as it is a serious issue. They are also sorry that my details were reregistered for online banking and I couldn't access my account. They are sorry that it was my account which slipped through their security checks. They have passed on my comments to appropriate managers who will take the neccessary action e.g. additional training. They have also enclosed a leaflet about the Financial Ombudsman service in case I am not happy with the decision.

In recognition of the inconvenience I have suffered they have arranged for £150 to be credited to my account!!

They also hope that my future relationship with Abbey continues on a happier note.

It has taken 3 weeks in total which I think is excellent. I'm very grateful to you all!