Boots.com delivery vent

mykitten

Ordered items previous which were delivered badly by DHL. Left at the front door in full view of everyone passing, luckily I came home early that night - although about 4 hrs after delivery! - and we didn't go away for the weekend (no delivery date given either).

Ordered the Offer of the Week from store so that otherhalf could pick up instead of battling thru more shoppers in city centre. Ordered 17th Dec, dispatched 18th Dec, nothing heard any further from Boots.

Checked in store 24th Dec, no sign of it at all, check site - nothing, give it until new year we think as the weather has been bad etc.

COme back email boots as still marked as Dispatched and big blurb about how bad the weather has been etc.

Email boots, next day they phone - will re-deliver item in 3-5 business days says friendly customer service girl although no explanation or apology.

Hour later a refund email appears. Email boots back whats going on. Hear today by email that the amount was refunded as the item is out of stock


ARGH!

No information or updates from boots, differing information from various customer service people, nothing from boots to apologise for what is now a very late and very missing christmas present and they have held onto my money since 17th dec, nice little earner!

Certainly wont be ordering online from them again and even thinking of not going to Boots again.

savingmad

Was it the soap and glory offer?

mykitten

it was, ordered in the wee small hours to get it.

pulliptears

mykitten wrote: »

it was, ordered in the wee small hours to get it.

I don't believe there was any order to who received their Soap and Glory. I ordered at 9.30am and recieived mine without issue but I read on the big S&G thread of several people who ordered, like you, in the small hours, not having their orders fulfilled.

Lil_Me_2

I ordered my S&G online to be delievered to store. Had a phone call on 24th not from my local store but from a store 20 miles away saying "came and get it". They then agreed to send it to the store that it should have been sent to in the first place. I'm still waiting for it to get there! No-one seems to know where my order is. They couldn't say if the wrong store had actually sent it or not, they don't know if it's at a warehouse, or if it went back to boots.com!

When I called boots.com they gave me a 50% refund, which is very adequate compensation, but it's only good if the S&G set actually gets here! I do however suspect that I will be given a refund and not get the set. Not impressed at all. Spent 30 mins in store yday whilst they investigated and they're meant to be calling me today! Hasn't happened yet.

KevShek

I guess i was one of the lucky ones. I ordered mine at 0320 they they arrived instore 1 day before the delivery date. The snow must have helped slide the truck along a bit quicker!

mykitten

well after three emails, and a phone call they have now "found" my parcel.

funny that

keep at them lil_me, my other half was giving up but i was battling to get that box!

just wish they would keep you informed instead of the "its the snow" etc

still v angry with boots, but i feel a bath may be happening soon!

Lil_Me_2

I'm glad things are looking better for you! I just rang the store and they said the other store have definitely sent it back to DC(?) and they're trying to track it from there. The manager is apparently going to ring me back this evening though to discuss my options. I did mention to her last week that if it didn't arrive soon I was going to push for them to send me the S&G value set that they have online today. I can get a nice basket and do it up nice for my sister.

Oh, and I keep getting told about all of the bank holidays we've been having!! We don't really have the excuse of snow down south.