Help - BT Vision Cancellation problems

mickeyd007

Was at work on 17th December 2010 and phoned up about BT Vision for new house. Spoke to saleswoman who sold it to me. I told her that I hadn't got a move date yet but was likely to be end of January. Have completed but our buyers have slowed down the process. She told me that I could delay / cancel at any time but there was a huge wait and I should put the order in then.

Now house move delayed longer and want to cancel / postpone. Spoke to lady on the phone who asked for order no./ account no.

I never had an account number and for reasons that our my own fault have misplaced the order number. She said "her hands were tied" and that she couldn't cancel the order without these. She said that without them, I must keep the order.

I don't own the house yet!

I asked to speak to a manager but there is a four hour callback. She was also very rude on the phone telling me that I should use my mobile to write things down if I was bad at losing things.

What should I do help!,

Is there a senior department that I can phone?