Sony Vaio Laptop

Hank_Marvin

I'm concerned as to why from yesterday my Sony Vaio i3 EB1E0E 330M is displaying a problem. Push the button and it allways comes on straight away, now after pushing the button it just hangs at the Vaio screen and i have to turn it off/back on and it eventually comes on. Not installed anything - Nor done anything and, its allways started up 1st time. Very worrying as its only 9 months old. Any one got any ideas?? The problem started yesterday morning when i went to turn laptop on it failed to startup but did after another press off the power button, when i leave for work i turn it off and unplug it from the mains. When i got back yesterday night and turned it on laptop came on as normal, but this morning it didnt come on 1st time, but did after numerous pressing off the power button.

Now something else i need too ask is - I bought laptop from Argos on the 16th April 2010 which makes the laptop 9 months old next week. Who do i get in contact with if i need too?? Also, if it is Argos and they have to fix this laptop do i have to accept that or can i ask for a replacement. Just thinking about this if it's a hardware failure.. I have the proper box still & receipt.

free4440273

Clearly, the Sony one-year standard warranty would apply too ?

malamute

Try a system restore from a date prior to the start of your problem so a restore point 09/01/2011 or less may sort your problem out.
Or you are making regular backups of your laptop if yes put it back to a known good working copy.

Above would eliminate software as the cause.

Be aware if your laptop goes for repair they may (odds on they will) restore to the out of the box installation so backup all important data,files and photo's everything of importance to you!!!!!

Hank_Marvin

I ran a hard disk diagnostic test with the vaio care software and it came back ok. I have a sony vaio restore and windows automatic restore points. So i could try that tonight when i get back home.

malamute

Great try the windows restore :j, using the vaio restore could end up putting the laptop back to its original state.
Have to be careful giving advise as not all have the same ability and knowledge what is easy to some is difficult and mind numbing to others.

As for Argos ideally go to the store you purchased at or the nearest to you they should sort out return/repair and doubtful possible replacement this will save you any costs regarding return postage and insurance costs *** again back up all important data *** (under the sale of goods act they are responsible)

leanneloves

If not Argos then Sony should fix

missile

Argos are responsible but will no doubt tell you to contact Sony.

libra10

I returned a Sony Vaio to Sony for repair several months ago.

The service is very efficient - phone Sony, they arrange for delivery and have the correct box to place to PC in.

The PC is guaranteed to be returned within 5 working days and mine was.

With the laptop being under guarantee there should be no postage/insurance costs involved.

Good luck

Hank_Marvin

Well i'm going to spend a couple off night's to see if i can get it back to how it was, then i'm off at he week end and will go into Argos and speak to the shop manager. Can see them sending it away and me being without my laptop for a few weeks i reckon. I hope i don't get the runaround and fobbed off. I will see if i can prove before i go in that it's a hardware fault and, not software, as i know they will not be interested in software issues. So that's why i needed to ask with this thread.