BT ups my monthly payments

boots_ranger

Just got a letter from BT that they are upping my Direct Debit from £17 a month to £41.

The reason they give is that £17 won't cover my bills, which I found strange, so I went online to check my account and there seems to have appeared an outstanding balance of £150! Called them up and they have stated that it includes the connection charge for when I moved into my new house at the start of July.

However I'm sure I paid some sort of large payment to BT around this time and I'm pretty sure it was the connection charge, they say that would not take payment for the charge and it would be added to my bill.

Any ideas?

Heinz

My May and August bills are still available to view online.

As you can view your bills online too, what does that tell you about previous bills?

boots_ranger

Doesn't seem to indicate that I made a large payment, BT say it was to complete the oustanding balance on the last bill.

But I remember having paid a connection charge of some sort, I remember being frustrated having to pay the charge before they would connect me!

boots_ranger

Checked my old online bill and the large payment I made matches the final bill that I had.

However I still remember paying something towards the connection charge or I'm going mad!!

Will have find out about the whole, "we cannot take a payment towards the connection charge" which is what they said.

clark1982

was it not a long term deposit that you've paid? you're not able to pay the connection charge in advance, it always appears on the bill!

boots_ranger

What I paid was the outstanding balance on the last account, if you and BT say the connection charge is added to the bil, I'd have to believe you. Mind playing tricks on me maybe.

Cheers all.