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Royal Mail Special Delivery Issue

I sold a digital camera on eBay a few days ago and sent via Royal Mail Special Delivery (guaranteed by 1pm). I also emailed the buyer the details (tracking number). The camera didn't turn up until 5pm. How would I go about putting a complaint in, as I called the number on the receipt and it's just an announcement service...

Any advice would be much appreciated.

Thanks.
Stephen

"You are not your bank account, You are not the clothes you wear, You are not the contents of your wallet"

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