Natwest change of address - RANT

coolio_2

Why do Natwest now insist of seeing your passport before changing your address now? Answering personal questions isn't enough, they want to see your passport.

MPH80

Glad to know Natwest are protecting my security and identity!

coolio_2

utility bill, statements, photocopy of passport (with immigration), drivers lisence, none were accepted after a half hour wait

coolio_2

Al_Mac wrote:

Security is more than paramount. Management can go to prison now. Has happened in France

Surely facilitating fraud by sending items to the wrong address is pretty serious too.

amandathepanda

Unfortunately it is the times we live in. Identity fraud is a major crime,I would be happy that they were protecting my interests.

MPH80

coolio wrote:

utility bill, statements,

Easily forgable/stealable from bins

coolio wrote:

photocopy of passport (with immigration)

Easily forgable

coolie wrote:

drivers lisence,

Photocard with correct address or just a paper one?

M.

Dazza.mk_2

Natwest are a pain! I relatively frequently have to make transfers to my account to Spain, with First Direct & Woolwich I have in the past done it by phone in 5 minutes, but with Natwest I have to go into the bank, fill in a form, have my Driver's Licence & Bank Card (as it is around £1000), then they proceed to ask me questions about the account (if the Driver's Licence & Bank Card aren't enough why insist I bring them?).

coolio_2

MPH80 wrote:

Easily forgable/stealable from bins



Easily forgable



Photocard with correct address or just a paper one?

M.

Drivers Lisence - Card one. No paper one is issued in Canada.

Passport - Photocopy matched the passport they had on file.

Took in credit cards, natwest cash cards too.

If all of this is no good, what is acceptable as 2 pieces of id?

Either way, I spoke to my private banking advisor and he had a word with the branch and profusely apologised.



I remember I opened an account once and they insisted the car was sent to the branch. 5 switch cards later and it still hadnt arrived. Finally after 4 months, they realised they had been filing them under M for Miss.

Fait_accompli

coolio wrote:

Either way, I spoke to my private banking advisor and he had a word with the branch and profusely apologised.

Sorry I thought this was a rant, not a thread designed to display egotism :rotfl:

AndyR_3

At the last bank I worked in, we had a policy of requesting either a passport or photo driving licence before changing an address. One day, one of my colleagues in another branch decided to "help" a customer who'd "forgotten" his ID by changing his address after asking security questions.

Very helpful - the customer didn't think so though when he found out a fraudster had changed the address on his account and then managed to spend over £50,000.

That's why they need ID.

Cypher

My passport ran out last year and I have no need to replace it as I won't be going on a foreign holiday any time soon.

Why is it assumed that everyone has a passport and a driving licence.