HMV Sorted this out thanks

TaBunny

PROBLEM NOW SORTED MANY THANKS

Oscar

Can you not cancel the whole order and start again?

PhantomPower

Try customer services on 0207 467 1109. Alternatively, you can go into "My account" on the site and cancel your order from the "My Orders" menu there.

JPS

Oscar wrote:

Can you not cancel the whole order and start again?

Yeah if the order has not been processed or despatched yet there will be a cancel button next to the order in "My Account" - just cancel and start again. If it isn't there chances are it's too late - HMV can usually start processing orders just a few hours after placing them, which is usually a good thing but maybe not for you

smartie1976

Remember (off topic) quidco cashback is now 11% with HMV too.
So if you cancel & re-order your item use quidco.

TaBunny

Sorry no I think I wasn't clear enough, I don't want to cancel I want the item but it's a large item and I want it plain wrapped because if it arrives saying PLAYSTATION all over the box then it will ruin christmas so I really must get hold of them to tell them to plain wrap it. There's no facility on the payment screen to add notes like that so I ordered item at 1am and have been trying to contact them via mail since but no reply.

Cloysterpeteuk

As said above just cancel it and re-order with the gift wrapping details, only takes a couple of minutes. Besides it wouldn't say Playstation all over the box anyway because it would likely be in a plain brown cardboard box.

TaBunny

Cloysterpeteuk wrote:

As said above just cancel it and re-order with the gift wrapping details, only takes a couple of minutes. Besides it wouldn't say Playstation all over the box anyway because it would likely be in a plain brown cardboard box.

Ok cool thanks I will try but I thought it would just be sent out in the playstations box with a postage label on it, I have had stuff arrive like that before by courier if it's large.

rdwarr

TaBunny wrote:

...if it arrives saying PLAYSTATION all over the box then it will ruin christmas ...

Sorry, that just had me imagining a typical Stevenage conversation..

Teen1 : Awight?
Teen2 : Yeah, safe. Ah's Chrismuss goin'?
Teen1 : Fought we was sorted but then this big box turns up wiv "Playstation" all over it.
Teen2 : You're jokin'!
Teen1 : Nah, straight. We was gutted.
etc...

Anyway, hope yours goes better and good luck with HMV.

TaBunny

:mad: :eek:

rdwarr wrote:

Sorry, that just had me imagining a typical Stevenage conversation..

Teen1 : Awight?
Teen2 : Yeah, safe. Ah's Chrismuss goin'?
Teen1 : Fought we was sorted but then this big box turns up wiv "Playstation" all over it.
Teen2 : You're jokin'!
Teen1 : Nah, straight. We was gutted.
etc...

Anyway, hope yours goes better and good luck with HMV.

Er I'm sorry am I not understanding the above or are you taking the P out of me!!! :mad: :eek:

TaBunny

PhantomPower wrote:

Try customer services on 0207 467 1109. Alternatively, you can go into "My account" on the site and cancel your order from the "My Orders" menu there.

Hi phantom thanks so much I rung that number and got through to their online customer services and he assured me it will come in a card board box, sorry to other users (see above) who obviously thought my real concerns were a point of hilarity I hope I cheered up their day!! Thanks again to all, everything sorted out now for the better. :T