I won, but now they're ignoring me

Red_Rocket

I received an email from UKTV style at the beginning of October telling me I'd won a competition to win a Flavia fusion drinks machine.

I replied with my address and contact number, and have heard or received nothing since. I have emailed them twice now to enquire about the progress, but one got ignored, and the other was met with a derisory "we've passed your details on, and they will contact you". They didn't.

The only reason I've been on their case is that I'm moving in a couple of weeks, so I need it before we move.

It's been longer than the usual 28 day delivery time. Am I being unreasonable in pestering them? I have won things in the past which i would never have received if I hadn't pestered, as competitions sometimes get forgotten by companies once they've finished.

Also, what can i do if they continue to ignore my emails? They are a BBC company after all...

sloppychops

You could try calling them.The UKTV switchboard number is 0207 299 6200.

Mrs_Thrify

Hi, thats not nice - telling you that you have won and not giving the prize!
All you can do is keep reminding them. When you move have the postoffice re-address all your mail for a few months. Best Wishes and Good Luck...

black-saturn

If that brings no joy try mentioning trading standards as they have a department dealing with non arrival of competition prizes.

AnnieH

I won a Gillette fusion prize in August and it's only just turned up this morning. It will probably turn up eventually. Just email them and tell them how upset you are that it hasn't turned up as you wanted to give it to your sister for Christmas as you are very poor;) It worked for me:)

susperia

Hi

I won on the games on GETMEATICKET, but 31 days later, after confirming by E-mail that I had won, I have received nothing. E-mailed them and they do not respond. Has anyone else had this problem??????

CBo

I won a prize from UKTV and I found the contact to be quite helpful. Not sure if they just cover competitions on uktv.co.uk or the ones on Uktvsyle.co.uk. It's past a month and I'm still yet to receive it but they assure me it should arrive soon. I know how you feel waiting when you think you should recieve it pretty quick as you won it. Historychannel were real stars with turn around time of a few days on a book win.

AnnieH

That's interesting to know. I won a dance mat game from UKTV and I hope it willbe here in time for Christmas as I want to give it to my step-daughter:)

Red_Rocket

It's the fact that they don't even acknowledge my emquiries that really irritates me.

Batgirl

Bum, Bum, Bum. I have just received an email fro UKTV saying I have won a spa break and I was so excited and then saw this thread and wonder if my excitment is misplaced. I just want to know the details of the prize and what it includes, I don;t mind when it arrives I just want to know what it includes!

Red_Rocket

Success!

I tried a different approach, using the site's 'send us your comments' function, rather than reply to the original email I received, to send a rather snotty email about their failure to acknowledge my previous attempts of contact.

I got a phone message on friday apologising and saying that my prize would be with me within two weeks.

A victory for perseverance (or impatience, whichever way you look at it!)