Pay BT £40 per month for home phone in credit now they want to increase my DD ?

paulwillhappy

To all BT Direct Debit customers.

I pay BT £40 per month for home phone in credit by £37 this quarter now they want to increase my Direct debit from £40 per month to £55.00 per month. How can they justify this?

I cancelled my direct debit yesterday and a young girl has just phoned me to complain that I have cancelled my DD.

As you can imagine the conversation was very short indeed. ( I like to save money on calls )

Surely this is Robbery? Who can advise who I need to talk to?


:mad::mad::mad:

payless

If line rental + calls come to over £25 pm you really need to see if better way

Depending on your usage consider getting
a call inclusive package
18185 type carrier
Mobile phone with inclusive minutes

HappyMJ

paulwillhappy wrote: »

As you can imagine the conversation was very short indeed. ( I like to save money on calls )

At £40 per month you are not doing very well. I only pay £4.60 per month on the line rental (BT Basic). It should be much lower than £40. Have you considered prepaying 1 year of BT line rental saver for £10 per month and using 18185 for all calls?

billsavings

Cancelling your dd will end up costing you more because their charge a payment processing fee.

Solution sign up to

Whole Bill Direct Debit?

You only pay what is due,no more lending them money.

billsavings

HappyMJ wrote: »

At £40 per month you are not doing very well. I only pay £4.60 per month on the line rental (BT Basic). It should be much lower than £40. Have you considered prepaying 1 year of BT line rental saver for £10 per month and using 18185 for all calls?

BT,s standard line rental is now £13.60 a month without calls so not to to hard to run up a quarterly bill of £40 plus.

HappyMJ

billsavings wrote: »

BT,s standard line rental is now £13.60 a month without calls so not to to hard to run up a quarterly bill of £40 plus.

For the difference between £13.60 and £40 of £26.40 per month I could get 440 minutes of calls to mobiles @6p/min. Which would have just been cheaper using a mobile as that's only £20 for 600 minutes@3.33p/min. Or I could get 528 calls of local and national calls for £26.40 @5p each but then that would be cheaper on BT's unlimited plan at £5. I think it's very hard to get a bill of £40 per month. I was commenting on "( I like to save money on calls )"

jonnyb1978

I am the same. Paying 33.50 a month on my phone and broadband. Bills roughly £100 a quarter. £40 in credit so only ever owe or in debit by £60....Now they have increased DD to £44.50.. Thats over double a quarter on what i actually owe on my bills..

At this time im just about to swap to plusnet. BT contract runs out end of this month.:)

Heinz

jonnyb1978 wrote: »

I am the same. Paying 33.50 a month on my phone and broadband. Bills roughly £100 a quarter. £40 in credit so only ever owe or in debit by £60....Now they have increased DD to £44.50.. Thats over double a quarter on what i actually owe on my bills.

Change to Monthly Whole Bill Direct Debit. Problem solved.

macman

Agreed Heinz. Really time that your point was on a sticky, this issue seems to come up with monotonous regularity.