Need to talk to someone at BT, but won't let me!!!

r.a.i.n.b.o.w

I set up a DD with BT and received a red bill saying I owed £100. I phoned and was told that this was OK, all the notes were on the system that I would be paying the £100 debt with the DD and I wouldn't be cut off.

I've been cut off. And the auto "you must pay" service won't let me talk to anyone to find out what the heck has happened!! (I've tried 150 and 0800 800 150)

Anyone got a number them so I can speak to a human??

ETA: I've just paid the outstanding balance, I think it's outragious that I wasn't allowed to talk to anyone about this matter!! Where's the best place to complain to?

scooby088

Best place to complain to is the top man himself Ian livingston, his email is ian.livingston@bt.com.. hope this helps

BT_company_representative

Hi r.a.i.n.b.o.w

I have just seen your post and would like to look into this for you to see what has happened with your direct debit that was set up on your account. If you would like me to assist with this please check out my profile section were you will find my contact details, If you send your account number and a link to this post I will gladly look into this for you.

Regards David

jamespir

use a payphone

scooby088

With regards to bt company representative, my OH used all methods of complaints including the representative on MSE and it came to nothing even going to otelo, finally i got ian livingston's email addy and within a hour he personally called my OH and his office are dealing with the problem. But there is i would say in general that most customer service people at bt don't read the screen right in front of them.