The Wicked Witch From Wickes!

col348

Hi.

I recently purchased flooring packs from Wickes that totalled £545. I paid £460 with wickes vouchers and £85 on my Visa. I returned 3 packs yesterday, which equated to a £90 refund. The Manageress of the store would only pay me my refund in vouchers. I argued the fact that they had £85 of my 'money' on Visa and that I would only accept £85 back on my card and would accept a £5 voucher. She would not budge. After much arguments I gave up as I was loosing the will to live.

Does anyone know if I'm legally entitled to my 'money' back as opposed to vouchers? I feel they have 'stolen' my original £85 visa payment. I have no need for £90 Wickes vouchers and would like the cash back in my account.

Any help appreciated!

102091101

if it was me...
-ring up a few wickes stores and casually ask about it. Perhaps this manageress is a stickler for the rules and other shift leads will allow it .
-look for a friend or someone in the store buying more than = £90 and offer the voucher in exchange for cash.
- subtly remind her she is probably losing a customer who will state her case to corporate (assuming metrics are involved, she might not want it to escalate and maybe banking on you not bringing it further

- did you return the pack because they were excess or because they were faulty? if they were faulty, the case is stronger.

Mark_Hewitt

Of course if you're returning non-faulty it's only the shops goodwill that gets you a refund. As said I'd try a couple of other branches, don't ring them first, just go in, you might get lucky with someone who is more flexible, otherwise, IMO, take the vouchers!

sarahg1969

Mark_Hewitt wrote: »

Of course if you're returning non-faulty it's only the shops goodwill that gets you a refund.

Not necessarily. It may be a term of the contract between the parties.

col348

Just like to thank Freddie_Snowbits for his hilarious reply. My mental arithmetic is fine thanks. 1 stupid reply + 1 stupid author of that reply = Freddie_Snowbits! :T That adds up to me.

I've had a sensible reply elsewhere and will pursue that avenue.

Cheers for wasting my time though.

bris

You could ask for the percentage you paid on Visa back as a compromise. Around 15% of the sale was visa so ask for 15% of the £90 to be put back on the card. Better than nothing.

atomicsheep

sarahg1969 wrote: »

Not necessarily. It may be a term of the contract between the parties.

Only if you mean via an instore returns policy.

You can only return non-faulty goods for an exchange or refund if the shop has a returns policy.
But shops don't have to have a returns policy, but if they have one they must stick to it.

You did pay a majority of the bill with vouchers so i think its fair that you get the refund by the same manner.

stugib

For future reference, split a purchase over two transactions - one by vouchers, one by cash.

peediedj

think yourself lucky you werent charged a restocking charge! i work for keyline,who are owned by travis perkins who also own wickes,and if anyone brings something back that theres nothing wrong with we have to charge a 15% restocking charge,so think yourself lucky there