£500 lost in system somewhere, what do I do?

no-oneknowsme

:jThats excellent !

Go and enjoy it now !

david39

Having got my money safely in my account, I would now change banks.

You have just had the experience of how unhelpful Santander can be when you have a small query with them and how they treat their customers with disdain.

Imagine if it had been a query on your salary being paid in, or an unauthorised payment taken from the account.

Credit_Jake

Santander are incredibly slow at this sort of thing, can takes 5 days to show when I last used my card.

DrSyn

Toniq
If you do intend to switch banks, I suggest you try one of the two banks that always get over 80% satifaction ratings from their customers. They are of course "First Direct" & the Co-op Bank.

toniq

Thank you, First thing monday I plan to transfer everything elsewhere, I can't be left in such a daft situation putting in complaints everywhere chasing my own money, many thanks for those suggestions, it gives me a good start!

pqrdef

10 working days to credit a debit card refund?

Quicker to mint it in coinage and send it round by donkey.

Where did the payments industry go wrong? The whole thing seems to be a complete mess, and heading for a meltdown.