Jessops - Return of Camera

Minardi

Are you all sitting comfortably at your computers? Excellent.

Here's my Jessops saga, I'm slightly sick of them at the moment.

I ordered a camera on the 4th Dec. It's a Nikon D90 Digital SLR I've been saving all year for. Ordered it on my credit card (sensible!).

It was dispatched on the 6th Dec.

DHL then had 3 days of weather delays and subsequently claimed to have made 4 attempted deliveries. None were actually made, we're a farm and have staff in the yard at all times, plus there's a farmhouse on the entrace. If they'd been we'd have seen 'em. And there was no card left.

I was sick of them by this time, and cancelled my order with Jessops. They said they would ask DHL to return the package, but to be sure, I called DHL myself and told them as much. Fine they said. No problem.

The following monday what surfaces? A parcel. Trashed. With my camera in it. It looked alot like an elephant had sat on it. I rejected it, sent it back. Re called DHL to tell them to take it back and re called Jessops to tell them to send it back.

What turned up 2 days later? (By this time The one I'd ordered from Amazon via City Link had surfaced). Camera again. Rejected it again. Called everyone again.

Then christmas happened.

Getting nowhere with DHL or Jessops I called Halifax in sheer frustration, and issued a chargeback. The consequence? Jessops were suddenly actually INTERESTED in my complaint! Magic isn't it? As soon as they are about to lose their money they take an interest. Calls were made, DHL were contacted again and promised to return it. Jessops took all my details again to issue the refund and all seemed well.

Today a DHL van pulled into the yard, again, and with a sinking heart I opened the door and there was the camera, now re boxed by DHL to hide the mess that was the old box, and asking me to accepted. Hacked off with DHL to a new high, I made the driver wait 10 minutes while I went in the house, phoned Jessops and asked them what to do. They said trying to get DHL to take it back was probably futile, and to sign for it and take it back to a store myself. Which I did. And it's now on my kitchen floor.

Anyway, if you've read all that, well done. I think I've missed odd bits in there, but that's the jist. I would personally say that customer service level was below par, and my question is, as I've now got to drive an hour round trip to get this thing returned plus al the time I've wasted, is it worth putting in an invoice for all my costs on top, and where should I send this?

I must give Halifax a quick plug actually, I know their reputation ain't great but Kudos to everyone in the Credit Cards team, they've been cracking.

Cheers for reading guys and girls!

somethingcorporate

No, you will just be wasting your time.

My invoice for reading your thread is in the post by the way

Honestly, you can but try and ask but do it politely in a letter of complaint rather than an invoice which would just get binned.

Ivrytwr3

no way would i have accepted it - DHL would have got bored of attempted deliveries eventually.

You now have the hassle of going to the store and explaining your saga all over again.

Minardi

somethingcorporate wrote: »

No, you will just be wasting your time.

My invoice for reading your thread is in the post by the way

Honestly, you can but try and ask but do it politely in a letter of complaint rather than an invoice which would just get binned.

Cheers, I'll file it in the shredder mate .

Yeah I wasn't just going to send an invoice, there was a letter of complaint going in anyway after that saga, so I'll put it in with it when I write it later in the week.

Ivrytwr3 - I need the £800 back, basically. I'd saved all year for the camera, the idea was not to borrow the money on my CC, like I'm basically having to now until they refund me!

Maldives_lover

I would write to Jessops and tell them to collect it, why should you go to the time and trouble of returning it? You could ask them to send you a pre paid postage label and send it back from the post office.

Why didn't Halifax do a chargeback when you hadn't received the camera?

Freddie_Snowbits

If and when it is delivered, reject under DSRs