How long before they have to reply to me??

Helles.belles · 4 January 2011 at 3:27PM

Hi, I sent the MSE PPI form to Northern Rock, by registered post, on 9 December 2010 and as yet have heard nothing back from them at all.
I was wondering if there is a "given" time that the companies are expected to reply to you in some form, even if its just to acknowledge receipt of your claim.
I do appreciate that December is not the best month to start a claim with the bad weather and xmas hols and all.

zppp · 4 January 2011 at 3:31PM

Helles.belles wrote: »

Hi, I sent the MSE PPI form to Northern Rock, by registered post, on 9 December 2010 and as yet have heard nothing back from them at all.
I was wondering if there is a "given" time that the companies are expected to reply to you in some form, even if its just to acknowledge receipt of your claim.
I do appreciate that December is not the best month to start a claim with the bad weather and xmas hols and all.

They have 8 weeks from receipt of your complaint before you can refer your case to the Financial Ombudsman Service.

Helles.belles · 4 January 2011 at 3:57PM

Thanks, ill put the date on my calendar
x

di3004 · 4 January 2011 at 4:35PM

As Zppp states, 8 weeks is the normal timescale, however some write to request for more time, also due to backlogs.

Good luck with this and please keep us posted, cheers.

dunstonh · 4 January 2011 at 4:57PM

You should get an acknowledgement within the first week of them getting your complaint outlining what happens next along with a summary of what they think your complaint is about (in case of misunderstanding).