Ntl Am I Liable

blondie21

i discovered today that my home phone is not working...after checking different phones etc in the main socket ( to confirm whether there was a fault with the phone itself or the phone line ) well i rang NTL and they said they would send an angineer out to me. If it was my fault ( EG faulty phone that was my own phone or whatever ) there would be a charge of £25.
i came home tonight and on looking at the main phone line have discovered that the dog has chewed the phone line.
am i liable to pay ? can anyone advise me ?

bbb_uk

Yes.

It would be unfair to blame and expect NTL to pay for something that was caused by your dog I'm afraid.

Normally, NTL (like BT, etc) are only liable for wiring upto and including the main/master socket. All other wiring/sockets after this are your own responsibility.

I believe the exception to this maybe if it was damaged by yourself (or in this case your dog) so I would say yes you are liable. Can you not replace it yourself?

Also, £25 is cheaper than what I would have thought as I'm sure Telewest charge £50 / £75 for faults not covered normally.

blondie21

It is the main socket.the rest of them were installed by others. Im not 100% sure the dog chewed it. it looks frayed tho and the socket was not attached to the wall so it may just have come loose.wouldnt mind paying £25 was just thinking though when they are here i could end up with ahuge bill

Happy_frank

Give the enginner an nice cup of tea and some biscuits and he may just put it downs as a fault.

chilli_dog

Happy Frank has it spot on,

If your nice to the engineer, make him/her a cuppa and give em a choccy biscuit you might be ok.

Loads of my customers get round me that way, its no good for my waistline though!!!

blondie21

Big chubby happy NTL engineer called out this afternoon ....just as the kettle was boiling ...lol
made him a nice cuppa and one of the double choc cookies from the bakery at m & s .......
SORTED.....NO CHARGE .........:beer:

blondie21

Big chubby happy NTL engineer called out this afternoon ....just as the kettle was boiling ...lol
made him a nice cuppa and one of the double choc cookies from the bakery at m & s .......
SORTED.....NO CHARGE .........:beer:

Heinz

You had TWO NTL engineers who answered that description call?

Ooh, those biscuit things are delicious, aren't they?