ppi with ford dealer

jewls

hi
i went through one of these reclaiming set ups back in may2008 and having tried to get any information about how the claim is going i gave up and just waited, and waited. so i decided to write a letter to the ombudsman to see why it was taking so long, i recieved a nice letter back with this gentlemans name on and it stated that they had rejected the claim and had informed this company back in oct 2008 well they failed to tell me.

as i was there sitting with my husband purchasing this car the man that deals with the finance knew we were self employed and he really did push us to get the most expensive ppi, well it makes you feel secure. well we know different now.

i contacted the person that sent me the letter, because in it it says i should go for the dealership that sold it to me, so i did well its been eight weeks now and they have not responded

what should i do as i did not send it recorded?
also what are my rights with this company that did the claim first, should i just ignore them altogether because in my eyes i would have to enter into another agreement as the other will be void or been dealt with?

many thanks for any replies

thankyou

dunstonh

as i was there sitting with my husband purchasing this car the man that deals with the finance knew we were self employed and he really did push us to get the most expensive ppi, well it makes you feel secure. well we know different now.

What does it matter that you were self employed?

Car dealers are tied to one insurer. They will only offer what they have to offer (which will be more expensive). You could still have said no.

What would be your reasons for complaint as taking out PPI is not a mis-sale reason?

i contacted the person that sent me the letter, because in it it says i should go for the dealership that sold it to me, so i did well its been eight weeks now and they have not responded

what should i do as i did not send it recorded?

You dont get two bites of the cherry. You complained in the past and your complaint was rejected. Assuming their records are current you would expect any response to you now to be that you complained before and that decision stands.

jewls

hi

the reason i think the policy was mis sold is that it would not cover us if my husband business went bust, or thats the reason i have been led to believe , also i spoke over the phone to the person that sent me the letter from the fsa and he said i should go to the dealership as the first one went to ford credit, who he says never sold it to us, so i went on his advice

many thanks

Alpine_Star

jewls wrote: »

hi

the reason i think the policy was mis sold is that it would not cover us if my husband business went bust, or thats the reason i have been led to believe , also i spoke over the phone to the person that sent me the letter from the fsa and he said i should go to the dealership as the first one went to ford credit, who he says never sold it to us, so i went on his advice

many thanks

So are you are saying that the FOS rejected your complaint on the basis that the company you were complaining about was the policy provider and not the dealer who actually sold it?

If so you need to issue a fresh complaint to the dealer and if that is unsuccessful, complain to the FOS.

Contrary to what is posted above it does matter that you were self employed and this could well be a legitimate basis for a mis-selling complaint.

jewls

hi

the fos said to me that the complaint i had made was to ford credit, ford credit did not sell us the ppi, so they rejected it, he advised me in his letter that i should complain to the dealership ie polar ford because it was them that sold the policy to us, i checked with him by phoning and he said the same thing so i have sent the first stage letter but not recorded, they still have not responded to it, its over eight weeks, so i am just wondering what to do now


many thanks for your replly

Alpine_Star

jewls wrote: »

hi

the fos said to me that the complaint i had made was to ford credit, ford credit did not sell us the ppi, so they rejected it, he advised me in his letter that i should complain to the dealership ie polar ford because it was them that sold the policy to us, i checked with him by phoning and he said the same thing so i have sent the first stage letter but not recorded, they still have not responded to it, its over eight weeks, so i am just wondering what to do now


many thanks for your replly

I would complain to the FOS. They now have a standard generic form for making PPI complaints - look for 'Consumer Questionnaire' http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

At the same time I would write to the dealer and inform them that due to their failure to respond, you are taking your complaint to the FOS.

roonaldo

jewls wrote: »

hi

the reason i think the policy was mis sold is that it would not cover us if my husband business went bust, or thats the reason i have been led to believe

thats usually the one and only thing it covers self-employed for (under the unemployment cover)

dunstonh

he reason i think the policy was mis sold is that it would not cover us if my husband business went bust, or thats the reason i have been led to believ

Most PPI policies cover the self employed. Its only a small minority that dont. If that was the basis of your claim in the past and they do cover the self employed then it would have been an easy rejection.

Contrary to what is posted above it does matter that you were self employed and this could well be a legitimate basis for a mis-selling complaint.

Contrary to what Alpine Star has posted, most PPI policies do cover the self employed. If it does then a complaint saying it doenst cover self employed is going to get rejected. If it doesnt cover the self employed then it has strong grounds to be upheld.

Alpine_Star

dunstonh wrote: »

Contrary to what Alpine Star has posted, most PPI policies do cover the self employed. If it does then a complaint saying it doenst cover self employed is going to get rejected. If it doesnt cover the self employed then it has strong grounds to be upheld.

The issue is not whether the policy ''covers'' self employment or not but if the restrictions to the coverage that apply to the self employed were made clear at the point of sale or, due to the restrictions, whether it was even suitable at all and this is the biggest issue the FOS has with the sale of PPI to the self employed - emphasis supplied:

''For example, typically the self-employed can only make unemployment claims if their business is wound-up. So we would normally consider whether the firm has taken these issues into account, in assessing the suitability of the product.

In some cases we see, the firm treats eligibility as an absolute filter on its recommendations. So, for example, a firm might not recommend the product to a 12-hour-a-week part-time worker (as they are excluded from many benefits) – but would recommend the product to a self-employed worker.

However, in assessing complaints, we would look to see whether the firm had also taken into account the restricted benefits available to that self-employed customer. A firm that recommends a product where there are significant eligibility issues is unlikely to be successful in defending its case.''


http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/suitability.html