Halifax Account Suspended !!!

intalex

Tried to make a routine 1st-of-the-month transfer out, and got a message stating my online account has been suspended :eek:

No reasons given and completely out of the blue!

Spent ages on the phone to them trying to get the account re-activated, and as they couldn't do so until Tuesday, had to register for telephone banking to make the transfer over the phone, only to find out it'll only go by BACS on Tuesday so it won't reach the destination until Thursday anyway.

All because of the mysterious suspension of my online account :mad:

adamc260

Oooooo someone been naughty? :P

rb10

This tends to occur as a security measure if you use a different computer to the one(s) that you normally use.

intalex

adamc260 wrote: »

Oooooo someone been naughty? :P

Who, and how so?

rb10 wrote: »

This tends to occur as a security measure if you use a different computer to the one(s) that you normally use.

Used the same laptop which I always use to access online banking. Only difference is this time the destination account for the transfer was a different one which I had never used before, so I'm guessing that could have been the reason. Really annoyed!

intalex

intalex wrote: »

Only difference is this time the destination account for the transfer was a different one which I had never used before, so I'm guessing that could have been the reason.

Just got the account unlocked over the phone, and this was indeed the reason! Also cancelled the "BACS" payment I made over the phone, and re-attempted it online, which as I anticipated, actually went through using FP and therefore reached the destination right away.

adamc260

I was only kidding lol !

Milarky

intalex wrote: »

Only difference is this time the destination account for the transfer was a different one which I had never used before, so I'm guessing that could have been the reason. Really annoyed!

This is what happened to me (a change of payee details). I too spent a grumpy hour on the phone during which my answers to their Equifax-generated questions were not satisfactory and I was told I needed to go into a branch (4pm, Friday 31st!) with pictured ID and bank cards if I now wanted to use it. The funny thing is, that when I just returned to the login screen again it worked - and I can now transfer cash between accounts [was I actually 'blocked' or had the screen generated a 'false positive'?]

[Deleted User]

happened to me before
blocked because of 2 different ip addresses accessing the account online