Skechers boots - falling apart, can I return?

A_little_stressed!!

I bought some Skechers Shape Up Boots in March from Javari, I wore them for 2weeks then (not daily) then not again til October (too hot for summer) I've probably worn them twice a week til December & not since due to snow.

They are in really good condition all over except the seam up the back of one has opened 1inch. Is this wear & tear, or bad stitching? They are made from same 'Ugg style' sheepskin. The rest of the boots have no visable wear, even the sole is intact (little grip bumps etc) so not worn in all over.

Am i fair to/ can I return? They cost £99.99, but have been on sale for £150+ on most websites.

I would like an exchange, but they don't have any more on website.

I want to be a moneysaver & stand up for my rights, but at the same time not take advantage?

TIA

Nile

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

A_little_stressed!!

Thanks for moving, wasn't sure if it was shopping as consumer rights etc

jenniewb

I don't know where the law stands but I'd say they were not fit for purpose, at that price I'd expect better!

Have you contacted Amazon/Javari to enquire? Amazon are normally very good with customer service so they should be able to point you in the right direction if not deal with the query, but wait until Tuesday as its a bank holiday weekend and they may not be open.

jackieblack

From the website, http://www.javari.co.uk/help/200384870

Returns
If for any reason, you are not completely satisfied with your purchase, you may return it for up to 365 days from the original purchase date -- Javari.co.uk will even pay for the return delivery if you are returning items that were delivered to a UK address. Please note that while we do offer free return delivery to our customers in the UK, we cannot currently offer this service to our international customers.

Our Online Return Centre makes returns easy.
Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, colour, or style.