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Direct Line Car Ins - what are they up to?
Comments
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I thought direct line did insurance for tesco...0
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I thought direct line did insurance for tesco...
Not anymore. From the end of October 2010, Tesco have started to use Ageas for new business and existing policies have started to migrate across to them as well.The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.0 -
might be worth looking at then0
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This one takes the biscuit!
On 13th December 2010, I took out a new motor insurance policy with Direct Crooks, ahem, Direct Line to insure my new vehicle. I hereby state that ALL details given were 100% true and correct. I paid the £1,579.20 premium in full and sent them proof of my 9 years no-claims and everything seemed hunky-dory.
Nine weeks later I receive an ominous letter from Direct Line asking me to contact them about "my enquiry". There was no enquiry from my side but I decided to phone them to see what's all this about.
ARE YOU READY FOR THIS???
They told me that they're putting my car insurance premium up BY A WHOPPING £1,700.00 and increasing my excess to £2,000.00 from £500!!!!
When I yelled at the guy and asked him what the hell was he talking about, he just said, "Yes, I'm sorry, I know you've given us all the correct details, but unless you pay the extra £1,700 we WILL BE CANCELLING YOUR POLICY!":eek:
I repeat, that all the details given to DIRECT CROOKS, ahem DIRECT LINE, at the time of taking out the policy, was 100% true and correct."
I call that extortion. Anybody had any similar experience with these cowboys? Is it legal? Surely they're in breach of contract..... Anyway, it's in the hands of the financial ombudsman now...:mad:
Cheers
DOWN WITH DIRECT LINE0 -
Im with DL and not had an issue, you shouldnt get angry at the cs rep,0
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Downwithdirectline wrote: »I paid the £1,579.20 premium in full and sent them proof of my 9 years no-claims and
Your insurance seems a little expensive to begin with, particularly with 9 years no claims. Are you insuring a Ferrari?0
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