WARNING: LoveFilm 'Gift Certs' require a CreditCard from the recipient..and sender

fiscoking

Hello,

Just thought I'd warn you all about giving LoveFilm gift certificates.

The idea is, you pay for X months up front on your credit\debit card, and the gift is emailed to the recipient on the day you choose.

The recipient then clicks on the link in the email to redeem the gift.

The recipient is then redirected to the LoveFilm website where they're asked to put in their own credit\debit card details (for 'verification' purposes) and the 'gift' can then be redeemed.

By doing so, the recipient automatically sets them selves up for monthly billing after the gift period has expired.

Apart from the bare faced cheek of demanding credit details before you can receive your gift;

1. If the recipient doesn't have a cc or dc (ie bankrupt), the gift is useless.
2. It's not possible to remove the automated billing that's set up after the gift expires - without cancelling the whole account - at which point you also lose the gift.

LoveFilm are now refusing to refund the gift back to the sender as they're saying as the link was clicked on, the gift has been redeemed.

Talk about being set-up. This behaviour is disgraceful.

You just need to be aware that if you buy a DVD rental gift for someone young, they'll need a CC or DC in their name to reclaim it.

Jeff_Bridges_hair

So when you bought this gift you obviously did not read this on the gift page

To redeem your gift subscription you will need to enter valid credit / debit card details. These are needed to verify your identity and for theft and fraud purposes. No charges will be made against the card if you cancel and return all discs to us prior to the end of your gift subscription.

Of course not.

fiscoking

Hello Jeff,

You are 100% correct. I did not see that message, as I did not buy the gift; I'm the recipient of said gift.

EDIT:

I've just re-read the email lovefilm sent me, and it does say that you need to supply CC details to complete the gift redemption process. But, it's a mute point. If you don't have a CC (or feel you trust lovefilm enough to hand them over), then the gift is still worthless. I suppose lovefilm are relying on the person who buys the gift to know if the recipient has a CC or DC. Small print and legalities asside, it seems poor form to tie a 'gift' to potential debt should you not adhere to a shed load of T&Cs.

Now then Jeff, I've got a New Years present here just for you, right by my desk. It's a brand new dell laptop. It's all yours. Just send me your credit details, and agree to my T&Cs around charging - and I'll send it on to the address you supply..........Sound like a gift to you?