Is it worth ringing ebay?

floralaura

The seller is a business seller (buys returns to sell), has a email with the name of a younger relative on listings, signs off messages with one name, has another name on the paypal email but is actually called another name, has a partial address as contact details (as in a place, county and a non existent postcode), has a website domain that's registered in Australia with the same partial details as ebay, says there's no returns (my item is faulty) and then to top it all off I have found this person works in a law firm specialising in....business! The seller is making things hard for me (not replying etc). Would it go in my favour if I ring ebay and tell them about the un-correct contact details? Its a expensive item that is essential to me so want ti sorted quickly, its looking to be the middle/end of Jan by the time I get a refund at this rate..so looking for anything to help my case!

Crowqueen

Worth a go.

Myyrrddyn

Go for it what have you got to loose, and then get a claim done via ebay or paypal

Strapped

floralaura wrote: »

The seller is a business seller (buys returns to sell), has a email with the name of a younger relative on listings, signs off messages with one name, has another name on the paypal email but is actually called another name, has a partial address as contact details (as in a place, county and a non existent postcode), has a website domain that's registered in Australia with the same partial details as ebay, says there's no returns (my item is faulty) and then to top it all off I have found this person works in a law firm specialising in....business! The seller is making things hard for me (not replying etc). Would it go in my favour if I ring ebay and tell them about the un-correct contact details? Its a expensive item that is essential to me so want ti sorted quickly, its looking to be the middle/end of Jan by the time I get a refund at this rate..so looking for anything to help my case!

Re. the names - maybe it's a family business ie more than 1 person works for it?

Other than that, no harm in ringing eBay but be clear that if you ring customer services re. an open dispute they may take this as a request for it to be "escalated" - so have all the info you want taken into account when you call.