We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Tesco Clothing and Footwear - returns policy??
sadiak
Posts: 1 Newbie
Can anyone advice...
I bought a pair of boots for my sister as a present from Tesco Extra (Wembley) last week. As they were a present I removed the labels. The boots were not the right size so I took these back with the receipt.
I was told at the store that I could not get a refund as the boots were not in the original condition (labels were missing). Apparently there are notices in the clothing department. I spoke with the manager who said the same thing to me the returns policy is on a small notice no where near the shoe department. I was not told about this policy at the check out on purchase. I have checked the receipt which only mentions the return within 28 days policy and no specification of the different policy for clothing and footwear.
I am now stuck with these brand new pair of boots that Tesco will not refund because of missing labels. Is this right?
If anyone has managed to overcome a similar problem can you let me know please. I am quite shocked with the response.
Many Thanks
I bought a pair of boots for my sister as a present from Tesco Extra (Wembley) last week. As they were a present I removed the labels. The boots were not the right size so I took these back with the receipt.
I was told at the store that I could not get a refund as the boots were not in the original condition (labels were missing). Apparently there are notices in the clothing department. I spoke with the manager who said the same thing to me the returns policy is on a small notice no where near the shoe department. I was not told about this policy at the check out on purchase. I have checked the receipt which only mentions the return within 28 days policy and no specification of the different policy for clothing and footwear.
I am now stuck with these brand new pair of boots that Tesco will not refund because of missing labels. Is this right?
If anyone has managed to overcome a similar problem can you let me know please. I am quite shocked with the response.
Many Thanks
0
Comments
-
Can you not just stick or tie the labels back on?Can anyone advice...
I bought a pair of boots for my sister as a present from Tesco Extra (Wembley) last week. As they were a present I removed the labels. The boots were not the right size so I took these back with the receipt.
I was told at the store that I could not get a refund as the boots were not in the original condition (labels were missing). Apparently there are notices in the clothing department. I spoke with the manager who said the same thing to me the returns policy is on a small notice no where near the shoe department. I was not told about this policy at the check out on purchase. I have checked the receipt which only mentions the return within 28 days policy and no specification of the different policy for clothing and footwear.
I am now stuck with these brand new pair of boots that Tesco will not refund because of missing labels. Is this right?
If anyone has managed to overcome a similar problem can you let me know please. I am quite shocked with the response.
Many Thanks
Or perhaps you could sell the boots on ebay?0 -
I am afraid that the Sale of Goods Act does not give the right to a refund as the goods are not faulty, you are at the goodwill of the retailer0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards