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Car insurance renewal query.
Grumpelstiltskin
Posts: 5,691 Forumite
My son's car insurance is due for renewal on 1st January.
He received a renewal quote before Christmas and today he rang More Than to renew.
In between receiving the initial renewal and now he has had a damaged windscreen which had to be replaced and he claimed for on his policy.
When he rang today they said his policy would increase from just over £300 to £2200.
He complained and was told that wasn't correct but they would send a new renewal out by post which would have the correct premium on it.
He tried to explain to them that it was highly unlikely he would recieve this before 1st January so what was the position about being covered from 1st January.
He was told he would be covered even though he hadn't actually renewed.
He isn't convinced about this but he has found it impossible to speak to someone from More Than in England to check it.
He doesn't want to drive his car after 1st January and find he isn't covered, also as More Than hasn't given him a correct renewal figure he feels he will be tied to paying them whatever figure they come up with if they are correct in saying he is covered.
Can someone give him any advice please?
He received a renewal quote before Christmas and today he rang More Than to renew.
In between receiving the initial renewal and now he has had a damaged windscreen which had to be replaced and he claimed for on his policy.
When he rang today they said his policy would increase from just over £300 to £2200.
He complained and was told that wasn't correct but they would send a new renewal out by post which would have the correct premium on it.
He tried to explain to them that it was highly unlikely he would recieve this before 1st January so what was the position about being covered from 1st January.
He was told he would be covered even though he hadn't actually renewed.
He isn't convinced about this but he has found it impossible to speak to someone from More Than in England to check it.
He doesn't want to drive his car after 1st January and find he isn't covered, also as More Than hasn't given him a correct renewal figure he feels he will be tied to paying them whatever figure they come up with if they are correct in saying he is covered.
Can someone give him any advice please?
If you go down to the woods today you better not go alone.
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Comments
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Shop around online and see if you can get a better quote. Never accept the renewal price. He may have had a lucky escape if they can't confirm his renewal now or give him a price. If he finds a better price ring back tomorrow to confirm he doesn't want to renew, and when it's sorted go with the new company.0
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Ask them over the phone what the correct premium is, shop around online and see if you can beat the quote, if not ring More Than back and accept it over the phone. You don't need to wait for the renewal offer to come through in the post to accept it.0
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He did ask them on the phone how much the premium was but he was told they couldn't tell him as they had to contact another department.
I think he will have to try again in the morning to see if he can get any sense out of them.
His feeling was that whoever he spoke to was following a script and when asked questions not on the script they couldn't answer him, not helped by the fact their accents were difficult to understand.If you go down to the woods today you better not go alone.0 -
Yeh ring back in the morning, if the premium has been generated and put on a letter, it should be on their system somewhere... hopefully you'll get through to someone more helpful!
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They'll be checking with the underwriters. As others have said, get the new figure over the phone but DON'T just accept it. Use a comparison site or phone a few insurers to compare their 'new' quote.0
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If they can't tell you how much they want then go elsewhere! They may have given the ridiculous renewal quote as a precaution whilst waiting for the underwriters to get back to them, but it sounds a bit rubbish when we can get instant quotes online nowadays...0
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Guys thanks and an update on what happened.
He was out all day yesterday, he rang More Than first thing and asked them to get back to him within 1 hour before he was going out. - They didn't.
So this morning he gave them one last try before going elsewhere and ... they gave him a quote £18 LESS than the original one which he accepted, why do you have to suffer such hassle from these people?:mad::mad:If you go down to the woods today you better not go alone.0 -
Grumpelstiltskin wrote: »Guys thanks and an update on what happened.
He was out all day yesterday, he rang More Than first thing and asked them to get back to him within 1 hour before he was going out. - They didn't.
So this morning he gave them one last try before going elsewhere and ... they gave him a quote £18 LESS than the original one which he accepted, why do you have to suffer such hassle from these people?:mad::mad:
Call centre is based in India =/ thats probably why
For what they 'save' on wages they lose in customers getting fed up with the language barrier.0 -
Grumpelstiltskin wrote: »Guys thanks and an update on what happened.
He was out all day yesterday, he rang More Than first thing and asked them to get back to him within 1 hour before he was going out. - They didn't.
So this morning he gave them one last try before going elsewhere and ... they gave him a quote £18 LESS than the original one which he accepted, why do you have to suffer such hassle from these people?:mad::mad:
It's where all the double glazing salesmen have gone to.0 -
Why isn't your son sorting this out himself?0
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