Lost Recorded Delivery Receipt

kopper

I sold an item on ebay 2 weeks ago but the buyer is reporting that he is still waiting for it arrive. Unfortunately i just cannot find the Recorded Delivery receipt anywhere so I have no tracking number. Is there a way to trace the item by sending date and the name and address on the envelope?

I'm sure it may have been delayed in the xmas post but need assurance.

Thanks

WhiteHorse

The post is still in chaos. I suspect that a large amount of post will never turn up either.

Unfortunately, without the tracking number/receipt you have very little chance. When posting things to buyers, I always print off a copy of the invoice and immediately staple the post office receipt to it.

soolin

Unfortunately there is no way of recreating the recorded slip, so if buyer is complaining you will have to refund and just take the loss.

babyfruitella

I dont think theres a lot that can be done without receipt but for future reference, when you've posted something you can update Paypal to show tracking information for it which also links with your "my ebay". That way you at least have the tracking number, even if you can't find the receipt.

martindow

babyfruitella wrote: »

I dont think theres a lot that can be done without receipt but for future reference, when you've posted something you can update Paypal to show tracking information for it which also links with your "my ebay". That way you at least have the tracking number, even if you can't find the receipt.

Yes, the number can be reassuring to a buyer but you still need to keep the receipt safe if you need to make a claim. RM want the original sent to them.

biggaz26

martindow wrote: »

Yes, the number can be reassuring to a buyer but you still need to keep the receipt safe if you need to make a claim. RM want the original sent to them.

Which they will then lose in the post..lol:rotfl: